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Recent customer comments

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All reviews (4467)

Business travelers (865)

Couples (1482)

Solo travelers (574)

Families with young children (567)

Families with older children (464)

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Very good
7.9
based on 4467 reviews
Hotel Condition/Cleanliness
8.2
Facilities
7.7
Location
8.4
Room Comfort/Standard
8.0
Staff Performance
7.9
Value for Money
7.7
Food/Dining
7.2

9.7 Macwyn L.
Singapore
November 14, 2015
Couples stay
Cleanliness, comfort and experience
Great! A few minor things though. Bathroom slippers on request, toothpaste is too small, design of the hair dryer is stupid (you can lift the toilet seat up and use the hair dryer together), and design of the phone charger is stupid (use it and you will know why, just waiting for the cable to break)

9.7 Peh H.
Singapore
January 26, 2016
Great Service
Service, Location, Comfort
Comfortable stay and service staff were really thoughtful and helpful.

6.3 russell E.
United Kingdom
November 13, 2015
Small Small Small
Location Staff Location
The Rooms are very very small the toilet are almost at the bedside. While this hotel is doing small so is the breakfast recommend upgrading at the metro cafe for the buffet otherwise its a croissant and coffee. The location is excellent though and the staff very helpful with good restaurants in the premises which helps its overall score.

7.7 Aaron Y.
Singapore
November 12, 2015
Best family stay in HK thus far!
Location, amenities, cleanliness
very pleasant and memorable

8.7 George H.
United Kingdom
February 16, 2016
Everything was better than expected.
Comfortable, spacious and well located.
One of the better hotels we have experienced in Hong Kong. Rooms large and comfortable. No problems with the food in the hotel and managed to get some bargains in a shop on the ground floor which was having a sale! Handy for transportation and easy trip to/from airport by taxi. Would consider staying again in future.

7.3 Jaclyn T.
Malaysia
November 11, 2015
Good location and comfortable
Location, cleanliness, ease of access
Easy to access via Airport Shuttle bus, many colourful eateries close by, very clean rooms, free filtered water for guests daily in the room.

8 CHEE L.
Singapore
November 10, 2015
location,cleaniness and price
quite happy with service
Overall a full feeling experience.

9 Brian T.
Australia
November 09, 2015
A place to relax
The closeness to a great shopping strip and also to public transport
We were mostly satisfied however were disappointed with the slowness and the long wait into the afternoon before we could get into our room

4.7 Kwoon C.
Hong Kong
November 10, 2015
Good location but very very tiny and room
Location only
maybe room was very very small. Not worthy.

7.7 Lai M.
Hong Kong
November 19, 2015
Disappointed for late hand-over
Loactaion, Loactaion, Yat-Tong Hin
I had an event at Yat-Tong Hin (Chinese Restaurant) at the bottom of the hotel. The food and service was extremely good. The hotel states the check-in time is 3pm. We checked-in at 5pm and the hotel said the room was not available. We asked again around 7pm and they said they need a bit more time. They claimed the previous traveler not feeling well and checked-out late. We waited till 9pm and the hotel did not called us. We asked the front desk and they said the room was just available. We found the the room had a smell like cigarets. =_= Softening the smell by ventilation was the most possibly reason for late hand over of the room... The front desk tried the best to apologize, but I really needed the room at the right time.