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Very good 7.5
Based on 3325 reviews

Recent customer comments

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Very good

based on 3325 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.5
  • Location 8.4
  • Room Comfort/Standard 7.4
  • Service 7.3
  • Value for Money 7.5
  • Food/Dining 6.8

Lydia S.
United States
December 03, 2013
this is a 3-star hotel with 4-star price
location, location, location
Very disappointed...the staffs are aloof and the corridor is very narrow with serious cigarette smell. The amenity in the room is a joke with plastic cup and spoon...not worth the money!

December 02, 2013
located at pub area, not suitable for family tour
location only
Hotel name signage very small. Check in duration a bit long but staff attitude is nice. Centrally located but surrounding by pubs which not so suitable for family tours.

United Kingdom
December 02, 2013
Great Location and thats about it.
Location, location location
Check in was poor, which did not get the stay off to a good start. The room was not ready at 1.40pm when we tried to check in, we were asked to come back in an hour and we actually left it for over 1.5 hours and it was still not ready (now past 3pm) and they asked us to wait another 30 minutes until we resisted and then suddenly they found us a room. Rooms are okay, average for Hong Kong in size and comfort. The best thing about this hotel is the location, its in the heart of Wan Chai, where all the action happens.

Edgardo S.
December 02, 2013
Great accommodation at an affordable price
Great location, efficient staff, big rooms
The check-in and check-out was a breeze. I was upgraded to a suite room without even requesting. Room is big as well as the toilet and bath.

bremner T.
December 02, 2013
Wonderful Stay @ Empire Hotel
Located near to MTR Station
Stay was good, hotel is about 5-10 mins walk from Wan Chai MTR. Room was average to good as it's quite small in size compare to those in other country. Hotel staff service can be improve. As they lack of communication and smile which is essential in the service sector, overall my 5 nights stay at Empire Hotel Wan Chai was good. Keep up the good work!

Long C.
December 02, 2013
Nice Hotel
Centrally located, newly refurbished, convenient
I had made the reservation for a client. We chose this hotel due to its price and proximity to the city.

david L.
United States
December 02, 2013
An uneventful stay
The hotel is well-located, close to transportation and restaurants, and it doesn't cost the fortune its competitors do
The first room I was given was freezing cold, with an A/C that wouldn't shut off. I asked for housekeeping to attend to it, and after leaving for a few hours and having been assured by the Front Desk that the matter had been dealt with, I found my room to be--freezing. When I went back to the Front Desk, they told me that it would be fine sometime this evening, it would take a little while for the repairs to "work". The next morning, I demanded to be given a new room, one in which the thermostat worked. They eventually did give me a new room, but why it took 24 hours I do not know. (I feel badly for my successor occupant.) The breakfast buffet was bland. That's the only word I can think of to describe it. The elevators work well enough, though the hall lighting left something to be desired. The pool was heated, the athletic center OK (no recombinant bikes, though), but access was difficult and the hours short. The staff tries to be attentive, but their knowledge of English is spotty at best. The hotel uses soap dispensers in place of soap bars in both the shower and the sink. Unfortunately, placement means that sometimes the soap reaches the floor instead of one's palms. Perhaps the idea works better with other guests.

Blessy A.
December 01, 2013
Clean and very relaxing hotel
Nice staff, clean rooms and comfortable bed
We had a great stay in empire hotel. Overall it was very relaxing and they got comfortable bed

November 28, 2013
Easy access
Free upgrade big very simple early 90s style suite with bath room
hotel target for tourist groups. Rooms in early 90s style. Very simple no fancy nor art deco style room. Close to night life (downstair)

Ralph D.
United States
November 28, 2013
Nice hotel and centrally located
Location, friendly staff, comfortable bed
Very pleasant and comfortable hotel, and conveniently located near restaurants, public transportation, and shopping