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Very good 8.0
Based on 842 reviews

Recent customer comments

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Very good

based on 842 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.8
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 7.3
  • Food/Dining 7.6

barry D.
August 18, 2013
Great Location
Location, Access, and Rooms
If you are looking to stay in Causeway Bay area when you are visiting Hong Kong, this is the hotel you must consider as your preference. Shopping area is within walking distance.

Enrico A.
August 18, 2013
Centrally Located within walking distance
Cleanliness and Staff Performance just good enough
Checked in with no hassle, though i was expecting the room to be bigger but apparently its quite small but enough. Staff continuously check on us if we would need anything which was good. 10 mins walking distance to SOGO and MTR Causeway Bay. Overall good stay in HK.

Liu S.
August 18, 2013
Prime hotel
Wonderful central location and impressive hotel staff who are always willing to assist

Liu S.
August 18, 2013
Conveniently located, easily accessible
Very Friendly staff, convenience of location and easy access to food

Kunandar S.
August 16, 2013
Good location and clean hotel
Room sizes are big, clean room and wifi available in room.
My stay at the hotel are good enjoyable and will come back to the same hotel if i come to HKG.

Yen C.
August 16, 2013
Good, worthy, convenience
Customer service is good, location is convenience,room is comfortable
The hotel is more standard compare with others. So far, This hotel could let me experienced good customer service in Hong Kong.

Arlene A.
August 15, 2013
Fine just because of location.
Location. Breakfast which we only got for free because of their foul up. Housekeeping.
We arrived at 9pm already and we were told that our second room was going to be available only at 10pm. We went back at 1030pm and it wasn't ready still. We were asked to pay full price despite this. I don't free breakfast or internet was going to make up for such inconvenience and costly room which we weren't able to use for half a day! A dessert order from room service took an hour too.

Hengki H.
August 14, 2013
shopping and dining paradise
location, location and location
Terrific !!! The hotel is located in the heart of Hongkong. so many shopping centers (non-branded and branded shops) and restaurants (local foods, dim-sum, satay, japanese foods, indonesian foods etc). easy access to MTR station. close to the Victoria Park. Nice harbour view. there is free shuttle bus from and to the hotel from Hongkong Station.

August 07, 2013
pleasant stay
accessible to everything, friendly staffs, peaceful
had a pleasant stay, staff are courteous, just hope they offer free wifi just like most hotels nowadays.

Alexandra S.
August 07, 2013
Centrally located hotel
good location, downtown, close to shopping and good restaurants
Thanks Excelsior! Our deluxe harbour view rooms were upgraded to Suites! :)