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Very good 8.0
Based on 849 reviews

Recent customer comments

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Very good



based on 849 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.7
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 7.3
  • Food/Dining 7.6

Chan B.
Canada
May 23, 2016
Location
Location is good and convenience

Kenneth T.
Malaysia
May 13, 2016
Great Location and Great View
Overall stay was satisfying with swift check in at counter and hotel is generally clean. Hotel pricing is not competitive given that boutique hotel nearby are able to compete in terms of similar service level... Overall great staying experience.

Dawn L.
Malaysia
May 04, 2016
Ms
Good location, and friendly staffs.

Myron C.
Philippines
April 26, 2016
Booked a room but gave me different room!
I booked a room and the description was 1 king and 1 queen bed. Excelsior said there is no such thing. So why is it in your booking list?

POON Y.
Malaysia
April 24, 2016
Great Hotel!
I am really impressed with this hotel; with the extra miles demonstrated by their staff. It was my birthday on the first day of check in; they sent me a handwritten birthday card and a box of chocolate. The front desk staff is so kind in offering a complimentary baby cot for my baby girl; followed by special welcome gifts for her.....I never see a hotel offer such a warm welcome for family traveling with baby. Bravo....keep up the outstanding customer services. Room and bed are very comfortable and the location is perfect!

Kai L.
Singapore
April 22, 2016
Decent Value for Money
It was a decent stay.

CHIAMING H.
Taiwan
March 28, 2016
pretty good
good location, good service and very clear I will back to live next time.

Wilson S.
Singapore
March 10, 2016
good stay
good stay

Tanvir G.
United Kingdom
March 07, 2016
Good
Good

William B.
United Kingdom
March 06, 2016
Holiday visit
Staff, executive lounge and dining
I have stayed at the Excelsior many times over the last 20 years. While it is starting to look a bit tired, the staff and facilities have always been excellent. I used to move between The Park Lane hotel and the Excelsior, finally settling in at the Excelsior some 15 years ago. I cannot rate this hotel other than first class. Try the executive floor for a real pampering