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Recent customer comments

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All reviews (834)

Business travelers (301)

Couples (213)

Solo travelers (102)

Families with young children (84)

Families with older children (83)

Groups (51)

Very good
8.0
based on 834 reviews
Hotel Condition/Cleanliness
8.0
Facilities
7.6
Location
9.0
Room Comfort/Standard
8.1
Staff Performance
8.0
Value for Money
7.3
Food/Dining
7.6

10 CHEE L.
Malaysia
January 31, 2016
Excellent Stay !
Excellent Stay !

8 Wilson S.
Singapore
March 10, 2016
good stay
good stay

7.7 Caroline C.
Philippines
January 20, 2016
Good hotel, rude housekeeping
Location, location, location
It was good except for one housekeeper who is very very rude.

10 Richy C.
Philippines
January 10, 2016
Great cust. service experience
Customer Service, Location, Quality
I am a frequenter in Excelsior and I am always met with quality and service delux on my every visit. However, on this particular stay of mine, I was a bit dismayed as our rooms were surrendered to us at 5:00pm instead of the supposed 2pm check in. However, Max, the GM came to me with great complimentaries to compensate the inconvenience, also explaining how full the hotel is given that it's New Year's Holidays. Kudos to Him and his staff for owning their shortcomings and offering compensation. If you'd ask me now, I will still patronize The Excelsior and highly recommend it to friends and family. After all, the hotel is always giving justice to its name - excelence!

6.7 May E.
Philippines
January 21, 2016
My review for hotel
near shopping area, mrt, harbour
Great

8.3 Yin C.
Hong Kong
January 07, 2016
Lovely stay!
Staff, location, price

9.3 Lokman Y.
Singapore
December 29, 2015
Convenient location
Location, customer service and room size

4.7 Louis W.
Canada
December 26, 2015
Hotel was run down not what it used to be.
Location
Not good at all

3.7 Alexander F.
United Kingdom
December 24, 2015
Excelsior Hong King
Atmosphere - location - friendly staff
Very Good

8 John H.
United States of America
January 14, 2016
A Nice Welcome to Hong Kong
Staff, room and location.
We enjoyed our stay very much. The room was a bit small but the amenities were very good. The staff was very accommodating and we really liked the location. We would definitely recommend this hotel.