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Excellent 8.5
Based on 2143 reviews

Recent customer comments

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Excellent



based on 2143 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 9.4
  • Room Comfort/Standard 8.9
  • Service 8.5
  • Value for Money 8.0
  • Food/Dining 7.7

Jeanette S.
Philippines
May 31, 2015
I'm a satisfied customer of Marco Polo Gateway
Good service by staff, location, clean and big rooms.
Finally ithis hotel has been renovated. The first time I stayed here was in 1986. And over the years they didnt renovate the hotel but the rates keep going up. But now its newly renovated, I think its worth every penny I paid for my stay. Room is still spacious and clean. The staff are all quite nice, we asked for more bottled water, they gave us, the hairdryer is inside the toilet which is a bit inconvenient, they gave me a spare one to use inside the room. Mini bar is complimentary. Handy phone also provided. These little extras make a customer feel special. And of course, I love that the hotel is interconnected with the malls. Just go down to 3rd floor and few steps away is City Super. The only cons of staying at Marco Polo is its quite a distance going to the MTR station. Well, you cant have it all!

Paul S.
Germany
May 31, 2015
Good hotel with good location
location, condition, service
It was a short but enjoyable stay at the clean and nice hotel with location being in the centre

Sophia L.
Malaysia
May 31, 2015
great location but underwhelmed
Location, cleanliness, friendly staff
Great location and helpful ataff bit food was average and there is no gym, despite the fact they liat rhis under theor facilities. You have to walk (sweaty!) through a mall to use a shared gym with the Prince hotel. Ok but not excellent

Fanny W.
Indonesia
May 31, 2015
Good hotel
Location, room, clean

Marc N.
Philippines
May 26, 2015
Value for money & quality service.
Location, People, and Price
It was great though short. We stayed there to spend the 75th birthday of my father in law together with our closest family friends. Ms. Erina Leung surprised us with a free birthday cake and wine for him and all of us were in the same floor and not just that, they arranged us in rooms 618,619,620,621. This is the first time we requested only for same floors but we got extra perks by being together side by side. The grandfather was so happy because his grandchildren are just beside his room. However despite me paying for the entire room, the bookings for my GHA account was not credited to me because my sister in law have a GHA also and when they entered the person occupying the rooms i was covered only with the room i stayed in, too bad nine 9 nights were not all for me, Marc

Alexander W.
Philippines
May 25, 2015
Comfortable,relaxing, quiet, clean.
Clean, efficient staffs, good food
Very good

Lertrit T.
Thailand
May 25, 2015
Convenient and comfortable room size
Location, room size, service
Excellent

eileen C.
Philippines
May 24, 2015
The best
Location.. Cleanliness.. Customer service
Great stay as always at marco polo.. My choice of hotel whenever im in hongkong.. Excellent location and customer service.. Simply the best!!!!

agnes J.
Philippines
May 23, 2015
Best hotel!
Love their mobile with unlimited wifi service, their beds are comfortable and good location ❤️
We loved it!

suchitra M.
Thailand
May 21, 2015
GreAt hotel
Location, service, continental louge
Pay extra for continental room is very recommend . You will know it is worth to pay.