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Excellent 8.5
Based on 2144 reviews

Recent customer comments

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Excellent



based on 2144 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 9.4
  • Room Comfort/Standard 8.9
  • Service 8.5
  • Value for Money 8.0
  • Food/Dining 7.7

Melinda C.
Philippines
April 08, 2015
Excellence
Extra amenities, good location, efficient staff

Tuan N.
Vietnam
April 07, 2015
must stay hotel in Hong Kong
location, nice staffs and clean room
my only choice when i visit hong kong

Tuan N.
Vietnam
April 07, 2015
Must stay hotel in Hong Kong
location, nice staffs and good food
It was brilliant . Im only stay at this hotel every time i visit Hong Kong

GLENN T.
Philippines
April 06, 2015
marco polo gateway hotel
location, clean rooms, comfortable beds

OLIVER T.
Philippines
April 05, 2015
Nice location. Needs to improve service.
Good location. Clean hotel. Good concierge service.
Stayed here with my family as we always do every year. They couldnt accomodate my request for early check-in at 12noon so requested to speak to a manager. The front desk referred me to their officer, Allan, who happens to be the concierge head. Allan was very accomodating & told me to give him an hour since my small kids were tired from the trip. A problem we encountered was our room was never made up even though we switched on the Make Up Room botton & left the hotel at 10am. Upon reaching back at 230pm, the room was still in a mess. Spoke with the duty manager Michael but he only sent the housekeeping to clean up & never got back to check on us being a regular guest of the hotel. I was expecting Michael will get back to me after checking why the room wasn't made up but never heard from him again after just apologizing over the phone. Will probably stay at a different hotel next time.

Tanasak R.
Thailand
April 04, 2015
Great location
Location, Nice room, Complimentary mobile phone
The room is clean and new. Great location for shopping and finding lots of good places to eat.

leonito B.
Philippines
March 30, 2015
Nice hotel
Location, cleanliness, service
Enjoyed my stay here

Akharapong P.
Thailand
March 30, 2015
Good size hotel in shopping area
good size room in good location slightly above average service
good can't complain

Elaine C.
Malaysia
March 30, 2015
Good Hotel
Good location, shopping, convenience
I love the hotel because it is very convenience for shopping.

pattaya S.
Thailand
March 27, 2015
Good location
Good service and good location
The water heater is not working properly. The bathroom is not clean enough. Still got hairs on the floor and sink.