Back to hotel info

Excellent 8.5
Based on 2168 reviews

Verified traveler reviews

Filter by traveler type
Excellent



based on 2168 reviews
  • Cleanliness 8.6
  • Facilities 8.4
  • Location 9.4
  • Room Comfort/Standard 8.9
  • Service 8.5
  • Value for money 8.0
  • Food/Dining 7.7

Kady R. from Philippines
Families with young children
Stayed 4 nights in November 2014
Consistent
location, room size, concierge
Aside from the fact that we were checked-in at 4:30pm, everything else went smoothly.
Reviewed December 26, 2014

WUI C. from Malaysia
Couples
Stayed 2 nights in December 2014
good location, awesome staff service, clealiness
clean, big room, good location
given free room upgrade that was a big xmas gift for us
Reviewed December 26, 2014

Victoria Y. from Philippines
Families with young children
Stayed 5 nights in December 2014
One of the best hotel in Hong Kong!
Spacious, comfortable room. Free mini bar and wifi. Friendly staff.
We enjoyed our stay at the Gateway. Exceptional amenities!
Reviewed December 26, 2014

Thu P. from Vietnam
Couples
Stayed 2 nights in September 2014
Highly recommended
food, location, staffs
the hotel is ok, great for family travel
Reviewed December 25, 2014

Rafael I. from Philippines
Groups
Stayed 2 nights in December 2014
Best Vacation with best friends
Great location. Nice newly renovated rooms. Fast check-in and check-out service.
Reviewed December 16, 2014

Tuan N. from Vietnam
Business travelers
Stayed 3 nights in December 2014
Best hotel for shopaholic
Good location, great food and valued
I was there during my business trip. I just feel comfortable during my stay.
Reviewed December 16, 2014

Koh S. from Malaysia
Families with young children
Stayed one night in December 2014
Location, location, location
1. Excellent location 2. Excellent customer service 3. Spacious rooms
The hotel is located in the middle of a huge shopping complex where you can find most of the luxury brands. It is also very easy to get to other tourist spots. The hotel staff were all very polite and professional and friendly. They were extremely helpful and helped arrange for our airport transfer. The driver called the hotel when we were about to arrive to make sure the hotel has someone ready to receive us. Excellent! The rooms are quite spacious for HK standards and well appointed. Will definitely stay here again when we go to HK
Reviewed December 15, 2014

Fatt L. from Singapore
Business travelers
Stayed 9 nights in December 2014
Excellent Location
Location, Location, Location
The location of the hotel was excellent as was service generally. However, the experience was somewhat marred by having to queue to check-out. The hotel also does not have a porch for drop-offs and pick-ups, which necessitates using the pick-up and drop-off bay for the Gateway Apartments and then cutting across the shopping mall to access the hotel lobby. This is not an issue most of the time but for first time visitors who arrive late at night or who would like to partake of the night scene in Hong Kong, this may cause some inconvenience.
Reviewed December 15, 2014

Ho C. from Taiwan
Solo travelers
Stayed one night in November 2014
Good location, but bad service
Easy location to shop, close to MRT and morden hotel
Reviewed December 15, 2014

Renito B. from Philippines
Couples
Stayed 3 nights in December 2014
Nice
Location
Relax
Reviewed December 15, 2014