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Excellent 8.5
Based on 2125 reviews

Agoda Verified Reviews

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based on 2125 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 9.4
  • Room Comfort/Standard 8.9
  • Service 8.5
  • Value for Money 8.0
  • Food/Dining 7.7

December 03, 2014
good location
location convenient comfortable
very very good location

Steve T.
United States
December 01, 2014
Marco Polo Gateway
Location, Room Size and again, Location
Gateway is a favorite for me and my family mainly because of its location. And since all rooms have been renovated, it just makes our stay for enjoyable.

Johanne R.
December 01, 2014
luxuriously practical
location, accomodation, service - couldnt ask for anything more
Booked for 3 nights and upon check in until check out couldnt find anything to complain about. The staff was sincerely helpful, the rooms were superbly clean and spacious. The location- convenient !!!!

Angeline T.
December 01, 2014
Detachment of Hotel Vehicle Entrance/Drop-off
Concierge-Breakfast Spread-Room Space
Hotel Entrance/Drop-off detached from Actual Hotel - having to "drag" the luggage across the mall... Taxis are difficult to get as a result. Hotel Reception Staff "oversold" Breakfast package - while it is good to "upsell", they also need to consider the money-worth of guests. I realised that I did not actually require the 3rd day's BF since I was departing early; Hotel Reception did offer a take-away but it is definitely not worth HKD c165+10% and was over-promised; it was not a well-thought-through pack... No drinks, no spoon for the yoghurt, plus a BIG cake box with 2 pastries and 2 fruit which makes it inconvenient as a "breakfast take-away". When I commented on the big box and my inability to carry it along with a loose bottle of water and a loose spoon (both offered only after I asked!) and a loose cup of yoghurt, there was no effort on the Hotel's part to even search for a bag to contain all - instead, they only asked the Hotel Concierge/Bell-boy to carry all to the taxi for me?! In the end, I did not take the big box with me. I felt that the staff could have been more resourceful and flexible; and the Hotel should be more flexible if they want to offer breakfast as top-up to the already-paid-for room rate. Of course, I should have been more careful in my calculation and in listening to the Hotel staff and in my commitment to pay.

Jose P.
December 01, 2014
Very good TST Hotel
Location, new rooms, location
Very good. But service could be better.

December 01, 2014

November 30, 2014
Great location
shopping location, room is comfy, free shuttle buses
very comfortable room, with a nice complimentary nespresso!!

Andrew C.
November 30, 2014
Best location
Location, Location, Location
Pleasant stay right in the middle of Prince and Marco Polo HK Hotel. The room is modern and two double sized beds are reallyt spacious and comfortable.

Joyce C.
November 27, 2014
Good accomodation
Clean room, newly renovated rooms and staff accommodates your requests
It was pleasant. There was a delay in the check in but they have us free drinks while waiting.

Kristine L.
November 27, 2014
Four Seasons Hotel Hong Kong is the best!
accessible, clean and comfortable
I always love to stay at Four Seasons Hotel Hong Kong.