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Recent customer comments

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based on 2100 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.4
  • Location 9.4
  • Room Comfort/Standard 8.9
  • Staff Performance 8.4
  • Value for Money 8.0
  • Food/Dining 7.7

December 23, 2015
Excellent location
1. Location 2. Cleaniness 3. Services

9 Tagumpay K.
December 13, 2015
Our favorite hotel in Hong Kong!
Clean rooms, great choice for breakfast, and a wonderful location!

9.3 kenneth A.
December 18, 2015
dec holiday
free wifi and free use of local mobile
it was good almost everything you can find in that area

7.3 Paolo P.
December 12, 2015
Shopping hotel
location, nothign else
Nice location (on top of shopping mall), but regardless of the sign posted on the elevator (this is a no-smoking facility) I ended up in a smoking room. The window cannot be open too, and there were no other rooms available (but I could get a no-smoking one if I wanted to upgrade). So no, will not go back again. Plenty of other choices in the same area.

9 Eddie C.
December 14, 2015
Perfect Location
Location, Room Standard, Cleanliness
Apart from the delayed check-in, the deluxe room was great.

6.3 kin K.
December 15, 2015
housekeeping big room for improvement
location, location , location
overall is fine except one of the day , a terrible job of the housekeeper. Literally bed sheet was put on the bed (they expect us to change ourselves??), dirty cups not cleaned, emptied drinking mineral bottle not thrown away, missed a bathrobe, shower cubicle was not cleaned at all (in the morning my child left the hand shower rose on the turns, it was left on the same spot after I came back at evening) other than this, everything is alright.

8 Sirin P.
January 24, 2016
great choice for shopaholic
helpful staffs, location, shopping
have airport express shuttle bus service

9.3 Chen H.
December 04, 2015
totally awesome
Location location location

6 Kai C.
Hong Kong
April 15, 2016

7.7 Tiet Y.
November 27, 2015
Location, Location, Location
No problem except that we were asked to wait for our room for more than two hours. We started our flight very early to HK and we were very tired upon arrival as both in our late sixties. Furthermore, my wife and myself are suffering from ageing problems,Parkinson and mascular disorder.