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Excellent 8.1
Based on 2704 reviews

Recent customer comments

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Excellent



based on 2704 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.3
  • Location 8.0
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for Money 7.9
  • Food/Dining 7.5

Virlane T.
United States
December 17, 2014
Quiet Hotel for College Entrance Exam
Location, Service, Well-maintained
I was very satisfied with our stay. We upgraded to the club floor, and it was well worth the extra money. My son's college entrance exam was early the next morning, so we needed a comfortable and quiet place. This hotel exceeded our expectations. I would definitely stay here again.

jiho J.
South Korea
December 15, 2014
5 star hotel stands for what?
close to the station / nice night view / can't find another
They actually have pretty decent facilities. The room was good. However, the thing is their service. I made mistake making duplicate reservation, so I asked them to cancel one of them. They kept saying no because of the policy and system. I was very surprised and even upset because they treated the guest wrong, showing they don't even try to do something but saying policy and system. Even after 5 times call with the concierge, I could not reach to the management. I seriously considered what exactly 5 star hotel means. I arrived the hotel and during check-in I could listen to the exact same "phrase", no sir, policy and system. After endless conversation, I could finally get cancellation, but couldn't meet the management.

Sze K.
Hong Kong
December 13, 2014
Harbour Grand Hong Kong Hotel
good

Sandro S.
Brazil
December 11, 2014
5 star hotel, clean and nice staff.
clean, confortable, price
We like a lot the hotel and for sure we will stay again.

Edcon Y.
Canada
December 08, 2014
Neat Hotel with style
Location, Excellence, Great comfort
Considered hotel in HK are very expensive, especially in the HK island side, this one is worth every dime and with excellent service and view

David H.
United Kingdom
December 07, 2014
What A Rip Off
Staff attitude . Cleanliness
When you travel thousands of miles and book a hotel An ideal holiday hotel should provide a comfortable environment for all customers and have the facilities that it promotes. This hotel offered a heated swimming pool which was closed for maintenance until March and unless you were prepared to up grade to Club Class the service level offered other than a room is non existent. A 2 tier customer service. I had to up graded so my family could relax in the absence of the pool and any lounging facilities for standard customers . Having decided to terminate my stay I had to pay for the full trip even though I had been mislead.

soh E.
Singapore
November 28, 2014
Average
Average
Average

Pongpeera S.
Thailand
November 27, 2014
Nice hotel, Good location
Location, cleanliness, staff
Nice hotel and services. Staffs are very supportive.

Mark M.
Australia
November 27, 2014
Best Hotel
Staff, Location, Cost
As always it is great! the staff at the club are exceptional. Grace, the club manager, Gloria and Manny are so helpful every time I stay at this great hotel. I cannot fault anything about this place and I choose to come here even though it's not right in the centre of Hong Kong.

Gordon T.
United Kingdom
November 24, 2014
Hotel Grand
The bed/room, the pool & the view