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Excellent 8.1
Based on 2657 reviews

Recent customer comments

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Excellent



based on 2657 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.1
  • Location 7.9
  • Room Comfort/Standard 8.4
  • Staff Performance 8.4
  • Value for Money 7.9
  • Food/Dining 7.5

9.7 Chin H.
Singapore
March 19, 2016
The room was spacious and clean.
I like the quiet room. Thes staff was friendly. The Cleaners did an excellent job very day.
It was a home away from home.

8.4 Faan C.
Macau
March 17, 2016
It's my 3rd stay and everything is still perfect.
It's my 3rd stay and everything is still perfect. Good location. Just 5 mins walk from MTR stations. Staff are friendly and helpful especially Ernest n Stepheny. The view from our room is stunning. Would definitely keep choosing this hotel for our next visits

7 Colleen C.
Philippines
March 14, 2016
will go back to stay
1. Lobby was very nice 2. we were upgraded to club room and the room was quite big. 3. staff very efficient and friendly
Everything was okay except for the choices and variety of food for breakfast.Not much choice, taste of food was so so. I've tasted better. I asked for ham and mushroom omelet and the chef just put in 2 pcs of mushroom.

9 katsuichi A.
Japan
March 12, 2016
comfortable stay
wonderful breakfast especially order menu such as congee, various egg foods, nice greeting of hotel wokers, nice view from top lounge
we were very satisfied with Horbour Grand, the stay was wonderful beyond our expectation. the selection of club room in this journey was so correct for us to spend our stays comfortably. Wi-Fi was useful as far as we stay in the hotel. A few challenges for future are 1) washlet toilet such as TOTO 2) door of the bathroom (hard to get in/out of bathroom, should remove the door which is easier ans safety). Over all our score to this hotel is 90. if we have another chance to visit Hong Kong near future, we may choose this hotel again.

6.8 Synthia L.
Australia
March 09, 2016
Good location, friendly service
I stayed here for my short 3 day holiday in hk. Upon arrival I had to wait roughly 15 minutes in the check in line, service was a little slow seeing as only one other person was infront of me. Upon check in the lady confirmed whether I requested a high level non smoking room, in which I said yes to. When I got to my room, it smelled of smoke, not sure if it was the room itself or the room next to us, but definitely a cigarette smell. That aside, I couldn't really fault anything else. Rooms were decently sized for hk, rooms were fairly clean, bed was comfortable, room service was fairly quick, convenient location, walking distance to mtr, had a few coffee shops nearby and I thought it was a rarely safe and quiet area. Would reccomend to friends and family.

7.2 Ion H.
China
March 06, 2016
Felt disappointed at their customer service
This room is booked for my wedding. Everything is okay but the hotel outside is under construction. I felt quite disappointed because the view is not good for taking photos. Besides, i think most of people booked a executive room for wedding use and i already informed a hotel about my reservation's purpose. For customer service improvement, it's highly suggested that hotel should inform their customers in advance about this special situation.

7.7 Yun Y.
United States
March 04, 2016
It's a good one to stay with
View, local food around the hotel, convenience to everywhere

4 Custodio M.
Macau
March 03, 2016
Too much of views too little effort
Views
Not exceptional. Having booked a room on the Club floor, we had expected to have a better service, a spacious room and also good food and service. None of these were true during our stay. Food was deplorable to the point of having 'steamed' dumplings that were clearly frozen supermarket bought. Not to mention the eggs benedict!!! Service during breakfast was definitely up to standards maybe even for a 3 star hotel.

9 Angela O.
Singapore
March 01, 2016
Excellent Stay
Ideal location with many cafes and near to mtr station
Good view from hotel room as we were on the 38th floor.

8 Kuang Y.
Singapore
February 29, 2016
Good sized room near MTR station
The location of the hotel is near a MTR station, so taking public transport to other areas is quite convenient. The room is very spacious by Hong Kong's standards, and the round bath tub is a treat. Staff are generally very helpful. Waiting for the lift can sometimes take a while during the morning peak hours.