arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Good



based on 4210 reviews
  • Hotel Condition/Cleanliness 6.7
  • Facilities 5.8
  • Location 7.7
  • Room Comfort/Standard 6.4
  • Service 6.4
  • Value for Money 6.6
  • Food/Dining 5.6

Kah C.
Malaysia
November 11, 2013
Strategically located in Kowloon area
Location, affordability and accessibility
Overall a good experience. Certain amenities provided need improvement and better maintenance

Mirabell L.
Indonesia
November 09, 2013
Good Quiet :) Comfortable
comfortable , Value for money , Quiet
I like to stay in this hotel, value for money and ir;s near the shopping centre and MRT station. only took 5 mins to reach Langham Place . :) But the Bathroom a bit Small

Christopher J.
United States
November 09, 2013
Awful staff
Nice design, great hot water and bathroom, new in appearance
The staff was very aloof and distracted. When questioned about WiFi access, booking additional days, alternative ways for getting internet access, food delivery, they definitely did not care to share any info (and yes they all spoke English). The place was staffed by very young people and no senior staff ever seemed present to answer my concerns about services. No feeling of hospitality here. If you don't care about room service, staff friendliness, or WiFi access in the room, then sure this is the place for you. But for the price I am sure any customer can find a hotel with better performance and amenities. Just having a room and a key is not nearly enough to qualify this as a good experience.

KEK N.
Singapore
November 09, 2013
goodl location in Mongkok
1. Location, 2. Price, 3. Nothing else
The place is good if you are looking for a short term stay and within a small affordable budget.

Woon Y.
Malaysia
November 08, 2013
Good.
Breakfast available, free Wifi and easy access to MTR station.
A simple breakfast is available. Room of the hotel is comfortable but very small.

Savit U.
Thailand
November 07, 2013
Good location, clean, friendly staff
Helpful staff, location, cleanliness

CHEONG M.
Singapore
November 06, 2013
great
clean. accessible. friendly staffs
it was fine. not too good, not too bad. near to the mrt station in kowloon. nearby restaurants and shopping centers. great for budget couples or backpackers.

EMERSON O.
Canada
November 03, 2013
fine
location, price, clean
Hotel is fine but room is quite small. Helpful staff. great location, many restaurant to choose from. great shopping area also, especially for collectible toys.

HON N.
Malaysia
November 03, 2013
Very disappointed!
staff, staff & staff !
the hotel room water supply pressure is very low & the water heater supply also seem like not working...can't imagining half way in shower then the warm water become cold water & the water supply is very slow....can't you imaging the situation? my friend & I have to wash our body by part by part.leg, arm, hand....I won't recommend any of my friend to stay this hotel if they come to visit HK unless they have make the improvement of the basic Infrastructure. The best thing we really appreciated is their staff is very polite & friendly.

Sally L.
Australia
October 31, 2013
not a good experience
free local call from the room
the room is tiny - only a narrow corridor (width of a chair) leading to the bedside table. there is no wardrobe to hang clothes, not even a place to rest the suitcase (i had to use the bed). there is no shower cubicle - the shower rose hangs over the whole toilet, wetting the dunny. 2 teabags were left on the bedside table upon arrival. i used them up on the first day and they were not replenished the following 2 days by room service. there is no universal electrical power points so i could not charge my mobile. the air-cond blew onto my face during the night, even at 'low', but the room was too warm to turn the air-cond off. breakfast was included, but it was so basic that after the first breakfast i decided to eat out for the next 2 mornings. there are 2 computers in the common area and internet was free there. the one on the right had a faulty right shift button, and it also does not print - no one told me these and i wasted a lot of time when trying to do airport check in online (the reception will not do it for you). i eventually switched to the computer on the left. it can print, but the screen is in chinese only. i could read chinese but was not familiar with the computer terminologies.