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Recent customer comments

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Above average



based on 736 reviews
  • Hotel Condition/Cleanliness 4.7
  • Facilities 4.0
  • Location 7.6
  • Room Comfort/Standard 4.6
  • Staff Performance 4.5
  • Value for Money 5.5
  • Food/Dining 4.2

Michael P.
Philippines
December 22, 2015
Filipino Tourist
- location is near MTR. Transportation location is very good
All right. Just good

CLARICE S.
Philippines
December 22, 2015
the worst hotel
1. the receptionist is not hospitable and always get angry with their clients. 2. there is hkd30 for every lugagge we left at the hotel before out check in time. 3. worst thing-we paid for 3days/3nights, upon our arrival, there is no room available that we reserved, so we had to search for new hotel during our first night. then for the two remaining days, we add hkd100 to taiwan hotel so that we can have room with its own bathroom inside. 4. the hot shower is only available during 9am-12nn. 5. the wifi is only available during 7am-9pm. 6. there is hkd100 deposit fee during stay. 7. the ground floor is very dirty, full of garbage. 8. the elevator is very small, can accomodate only 6persons. 9. no receipt on the hkd100 deposit, even on the reservation. we are so totally disappointed with this hotel.

Heng C.
Malaysia
December 19, 2015
Location
No Comment
No Comment

Kathlyn D.
Philippines
December 15, 2015
Hong Kong Tai Wan (Hotel?)
Their young female staff is friend. The other staffs were not that friendly and not accommodating.
We checked in on time but we were asked to go back HOURS after the check in time. Right after that, we were given a room with a private bathroom in 3rd floor Block C (take note: the bathroom and toilet is INSIDE the room. the only divider is shower closure...just image the smell of your room while taking a dump) On our 3rd day, we were asked to transfer to another room (in block E), which more decent than the other including the elevator service but the problem is our BED. We originally booked a TWIN bed, not a SINGLE bed.

Somnang M.
Cambodia
December 05, 2015
Bad location
I move out

Satawat S.
Thailand
December 02, 2015
It is a very dirty hotel i've ever stayed
It is a very bad time for me!! / Room no hot water / room not clean yet when check in / toilet is very dirty / shower towels are stained / especially the beds is very dusty and dirty / after the first night I got a big serious rash on my back and all over my body including my face / I got allergy to something on the beds / im sick!! / i need to pay more for new room / bad experience for me

Josefina L.
Philippines
December 01, 2015
Pretty bad
Ugly! I witnessed the owner fight with his guests. The pictures does not match with the real one. Don't go to this hotel

Michelle G.
Philippines
December 01, 2015
Pangyao
Location is good
It was okay. Pangyao the receptionist Man needs to be more friendly and they need to have other hot and cold water dispenser.

ERWAN J.
France
November 22, 2015
Bad Staff, Scamer, bed bug infection
No clean bed is bug infection, bad Staff, only your money interest there. never book this hotel verry bad experience

Darunee W.
Thailand
November 11, 2015
The worst hotel ever
I do not recommend this hotel because they asked us to pay more 40$/each to upgrade our room due to the bathroom door couldn't be locked. They said that it would be better if we chose a room with a bathroom inside because we are girls. I told her that was unfair for us since it's their duty to fix anything in their hotel to serve service to customers not to ask them for more money!!!!