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Excellent 8.4
Based on 3512 reviews

Recent customer comments

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Excellent



based on 3512 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.5
  • Location 7.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.3
  • Food/Dining 7.8

8 Chi H.
United Kingdom
May 29, 2016
Overall ok.
No more.

9.6 CHI-AN C.
Taiwan
May 12, 2016
Fantastic experience
Spacious room with good cp ratio

10 CAO H.
China
May 11, 2016
Never disappointed
Near the MTR, good view of the harbour, high quality service, and very clean room.

8.8 Hiu W.
Hong Kong
May 10, 2016
Very nice hotel but slightly far from city centre
The room is clean and spacious but shower is a bit weak. Housekeeping responded to our request promptly and staff are efficient. Would recommend this hotel if you don't mind staying a bit far away from city centre. (You have nice view though) The train station is just three mins walk away and it takes about thirty mins to get to city centre by train. There's also shuttle bus service.

4.8 beng Y.
Singapore
May 10, 2016
Room view was fantastic
Room has strong smell of cigarette even though it was supposed to be a non smoking room due to centralized air conditioners

8 Sam W.
Macau
May 09, 2016
Comfortable
Comfortable, walkable distance from train station to the hotel

9.2 THIO M.
Indonesia
May 05, 2016
Clean Hotel n Near to MTR
Near to MTR station "university" but quite n good place... I recommended this hotel for family and couple..

10 Li M.
Hong Kong
May 03, 2016
GOOD
GOOD

5.6 Paula K.
Singapore
May 01, 2016
Recent Stay at Hyatt Regency Sha Tin
It is our first time to visit HongKong to celebrate my Husband and my Son's birthday. The airport transfer driver was very pleasant. He was very honest and knowledgeable. He was very professional as well. But the other guy who waiting for us at the airport, was talking on the phone and did not even put up his sign. I was the one who approached him and inquired. He STILL continued to talk on the phone which was rude. The location of the hotel is quite far from Central yet there is a MTR station outside the hotel so it helped a lot but not much food places to eat outside the hotel. The staff are mostly nice except for their front desk staffs. They were not as accommodating as we expected them to be, and they do not explain why we have to put in a deposit upon check in. My family paid FULL 2 months before so we were quite puzzled as to why the front desk guy was asking for a credit card, which they did not indicate in our email conversations prior to flying out. We do not carry credit cards with us so we felt upset as to why we asked to present one. We do not mind paying cash. I think it would be better that they set customer's expectations what need to be presented upon check in. Moving on, they allowed us to do an early check in, but upon entering our room, our bedsheets looks as if it was never changed from previous customers because it was very untidy. Our toilet was dirty and someone even did not flush the toilet! The toiletries were not complete. We requested for housekeeping to do another run on the room. They were very courteous and fast, barely speak english but were very helpful ladies. Upon booking for the rooms for 5 days, I requested for 2 birthday cakes to be setup on the beds upon arrival to surprise my husband and Son. They assured me that cakes will be provided and said they also offered it as complimentary even if I offered to pay for them. Upon reaching the room, the cakes were not there. I have to call in to have them deliver it and they d

10 Chun K.
Hong Kong
May 01, 2016
Good
Good