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Excellent 8.4
Based on 3549 reviews

Recent customer comments

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based on 3549 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.5
  • Location 7.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.3
  • Food/Dining 7.8

Ming L.
Hong Kong
April 08, 2015
my experience at Hyatt
food, swimming pool and the bed

Carol W.
Hong Kong
April 07, 2015
Modern and clean
Location : it's just next to 'University' station, bus station and taxi stand. Staff : nice and approachable. Room : modern and clean

April 07, 2015
value for money
professional and hlepful staffs, clean, convenient
really happy that be upgraded. easy to access to the mtr station. nice and helpful staff. always like to stay with it.

April 07, 2015
big space , food , view
It was very nice

Lai C.
Hong Kong
April 07, 2015
traffic easy
food, traffic

Lam C.
April 06, 2015
Hotel room and custom service is super:
View is beautiful, shatin 18 service really nice Chinese food and cyclying is is really nice nearby
It's really comfortable

kwan T.
Hong Kong
April 05, 2015
Great experience yet affordable!
Staff very accomodating, luxury feel and nice hotel
Family have a blast and will definitely come back again!

Caroline C.
United States
April 05, 2015
Great hotel, great service, great location!
Location, Transportation, Facilities
So happy to come home to the Hyatt again! Always a great visit!

Caroline C.
United States
April 05, 2015
Always a great time!
Location, Food, Transportation
I love staying at the Hyatt. It is a wonderful Hotel that really takes care of their customers. They continue to update things to make the stay even nicer. I must say the influx of mainland visitors is a little overwhelming but the staff seems to understand how to handle them.

Hong Kong
April 04, 2015
bad attitude staff
comfortable room, near rail station, nice view
the staff was not helpful at all, the wifi disconnects every 4 hours, when we asked for help of the staff, they looked like feeling annoyed, can tell the hotel staff really despise tourist!!!