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Excellent 8.4
Based on 3610 reviews

Recent customer comments

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based on 3610 reviews
  • Cleanliness 9.0
  • Facilities 8.3
  • Location 7.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.3
  • Food/Dining 7.8
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Law M.
Hong Kong
April 20, 2015
It's a nice stay always here!
The room & facilitates are wonderful with lovely seaview ! The atmosphere here is fantasic! At the lobby, u can enjoy taking an instant print photo & welcome drinks for free!
It's a great five star hotel in Sha Tin that is close to the cuhk !

ka C.
April 15, 2015
Stayed here for the second time
Cleanliness, View, Price

April 15, 2015
beautiful place
nice comstomer service

Wai L.
United Kingdom
April 12, 2015
long wait for check in
location only
waited long time for check in, and waited over 40 mins for rooms to be ready. Breakfast buffet is overrated; poor selection and service was bad. The waiters kept stalking and pouncing for our plates. Kept topping up our tea and coffee without asking, spoiling my enjoyments of the morning coffee time. When you wanted their attention, it took over 5 mins to respond. Phoned for morning paper to be delivered to room but non arrived. Overall not a very pleasant stay and its service did not match the price.

Daniel L.
United States
April 10, 2015
rooms, rooms, rooms

Mark B.
New Zealand
April 10, 2015
new territories hotel
closeness to where my son and daughter-in-law live. close to the train. nice pool area.
No problems.

Ian C.
Hong Kong
April 10, 2015
Easter Holiday
convenient location, wonderful staff and quiet room.
a very enjoyable stay with young kids.

Ming L.
Hong Kong
April 08, 2015
my experience at Hyatt
food, swimming pool and the bed

Carol W.
Hong Kong
April 07, 2015
Modern and clean
Location : it's just next to 'University' station, bus station and taxi stand. Staff : nice and approachable. Room : modern and clean

April 07, 2015
value for money
professional and hlepful staffs, clean, convenient
really happy that be upgraded. easy to access to the mtr station. nice and helpful staff. always like to stay with it.