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Excellent 8.4
Based on 3509 reviews

Recent customer comments

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based on 3509 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.5
  • Location 7.5
  • Room Comfort/Standard 8.8
  • Staff Performance 8.8
  • Value for Money 8.3
  • Food/Dining 7.8

10 panisara P.
November 10, 2014
good location

9 Leo M.
November 09, 2014
Great hotel experience!
Staff, room and overall ambiance
It offers large room, with enough room for the kids to go around. The view from the room offers the other side of Hong Kong, the rural side of it. It's also very accessible from any mode of transport - the shuttle to Kowloon station or Tsim Shia Tsui Hyatt made it easier for us to go to the city proper. Also, it has great staff!

7.3 Thomas A.
United States
November 09, 2014
It could be better
breakfast buffet, housekeeping and towels
Not worth the money, but nice.

8.7 Caroline C.
United States
November 09, 2014
Great Hotel!
Location, Food, Staff
I am a regular customer at Hyatt Shatin and enjoy staying there. I believe the hotel is trying to improve their customer service as I noticed a computer station in the lobby and printer which can be used by the visitors. There is also a meeting corner and complimentary flavored water upon arrival.

8.7 Caroline C.
United States
November 09, 2014
Always a great stay
Location, friendliness of staff, great food
I was so thankful to have the help of the staff this trip as I had my passport stolen and they were helpful in letting me use the business office at their hotel even on off hours and also allowing me to use the business office at the Grand Hyatt in Wanchai. I was so thankful for the assistance and of course will visit again.

6.7 Claus B.
November 08, 2014
Nice, clean hotel, good buffet and facilities
Large rooms, good buffet dinner, nice pool

10 yeung T.
November 06, 2014
Nice view

8 Nancy N.
Hong Kong
November 04, 2014
Good place for a staycation
Good quality as expected from the Hyatt brand, quiet hotel, convenient to explore the New Territories
Good. We only stayed one night with a young toddler but they had a very small play area for him and I think there was a toddler pool area but we doing try that. We had 2 adjacent garden view rooms which was fine, the only thing would've been if they could have connecting rooms (only available for Harbour View and 2 bedroom suites) but it was fine.

7 T W.
November 04, 2014
escape from the hustle bustle city life
quiet environment, spacious room and nice service

7.7 Amanda L.
Hong Kong
November 02, 2014
New hotel
new, clean, spacious
Friendly staff