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Excellent 8.4
Based on 3554 reviews

Recent customer comments

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Excellent



based on 3554 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 7.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.3
  • Food/Dining 7.8

Yalan H.
Taiwan
November 12, 2014
Highly recommend this hotel, good for family
The staff are very very helpful , during our stay we had assistant manager Steve Lo , he is by far the best staff ever very very helpful .
Great will come back to again if visit Hong Kong

Matt Y.
United States
November 12, 2014
Nickels and dimes
Food is decent, but obscenely expensive. Close to the subway, but subway is required to get anywhere you want to be.
As far as basic hotel expectations, it was fine. Room was clean, everything worked, and the free coffee was terrible. Going downstairs to grab a decent cup will run you $9 USD, $15 if you opt for a croissant too. $10 for an 8oz Tsing Tao at the pool bar, $3 to print out a single page in the business center. $15 for a single slice of rock hard french toast via room service. I don't remember the minibar prices off the top of my head, but I do remember laughing and walking across the street to the 7-11 instead. On the surface the per night price seems decent, but good luck navigating your stay without running into an upcharge somewhere. At least pool access was free. Just don't expect the tiny pool with bubbles that appears to be a hot tub to actually be a hot tub. It's just a tiny pool with bubbles.

Chun L.
Australia
November 12, 2014
nice stay in hyatt sha tin
view is excellent, staff is nice, environment is comfort
the staff flexibily change a smoking room for me, and escorted me to the new room. provided and refilled sufficient amenities.

LAI K.
Hong Kong
November 10, 2014
Really good
large room, good service, nice restaurant

panisara P.
Thailand
November 10, 2014
good location
perfect

Leo M.
Philippines
November 09, 2014
Great hotel experience!
Staff, room and overall ambiance
It offers large room, with enough room for the kids to go around. The view from the room offers the other side of Hong Kong, the rural side of it. It's also very accessible from any mode of transport - the shuttle to Kowloon station or Tsim Shia Tsui Hyatt made it easier for us to go to the city proper. Also, it has great staff!

Thomas A.
United States
November 09, 2014
It could be better
breakfast buffet, housekeeping and towels
Not worth the money, but nice.

Caroline C.
United States
November 09, 2014
Great Hotel!
Location, Food, Staff
I am a regular customer at Hyatt Shatin and enjoy staying there. I believe the hotel is trying to improve their customer service as I noticed a computer station in the lobby and printer which can be used by the visitors. There is also a meeting corner and complimentary flavored water upon arrival.

Caroline C.
United States
November 09, 2014
Always a great stay
Location, friendliness of staff, great food
I was so thankful to have the help of the staff this trip as I had my passport stolen and they were helpful in letting me use the business office at their hotel even on off hours and also allowing me to use the business office at the Grand Hyatt in Wanchai. I was so thankful for the assistance and of course will visit again.

Claus B.
Denmark
November 08, 2014
Nice, clean hotel, good buffet and facilities
Large rooms, good buffet dinner, nice pool