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Excellent 8.4
Based on 3558 reviews

Recent customer comments

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based on 3558 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 7.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.3
  • Food/Dining 7.8

Hong Kong
October 04, 2014
Environment, staff nice, location good

October 03, 2014
Good place for family vacation
clean and comfortable

Renyta H.
October 02, 2014
Excellent stay
Service, service and cleanliness.

Lau W.
Hong Kong
October 02, 2014
5 stars hotel with very reasonable price
1. Clean and comfortable 2. Quiet but near to city 3. Reasonable price
Facilities are nice and hotel room is big and comfortable. Check in/out is fast. It is very closed to train station and not far away from city. Everything is nice and will visit it again.

Yuen L.
Hong Kong
September 29, 2014
Good choice
Big room, swimming pool, service
I had stayed in Hyatt shatin for few times in the part years. The hotel is still as nice as the first visiting back to years ago. Excellent service, big and neat room, nice food, but this time I found the room is not as clean as usual. There are stains on the robes, towels, basin, bathtub... Hope the hotel is aware of this problem and won't let it getting even worse.

Hong Kong
September 29, 2014
Good and relax
Relax and clean
Clean and relax

Charlie Y.
United States
September 27, 2014
nice view
friendly staff

Dominic O.
September 26, 2014
Quiet with Nice Green surrounding
Quiet, Comfort and Good surrounding
Unusual quiet location at Shatin district in outer skirt of Kowloon not far after passing Lion Rock Tunnel. The hotel is surrounded by mountains and green trees with partial sea view from the room. The breakfast was fine and room is spacious. Service of the hotel was good.

Wai C.
United States
September 26, 2014
Average value
Staff readiness to help, proximity to metro, availability of recreational activities
I had been staying at this hotel since it first open years ago. It use to be a great hotel and a great value for the money. However, as the years pass the room amenities had decreased and the cleaniess of the room is not what it use to be. The only thing that remains above average is the staffs readiness to help you even if you did not ask for it.

September 25, 2014
The hotel was fantastic
The Location, the cleaness, and staff politesness
it was very good.