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Excellent 8.4
Based on 3509 reviews

Recent customer comments

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based on 3509 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.5
  • Location 7.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.3
  • Food/Dining 7.8

10 Liwei L.
September 01, 2014
Swimming pool dinning room room service
Wonderful experience

Hong Kong
September 01, 2014
Good for short vacation
Room & Food & Facilities
Nice place out of town so quiet and peaceful

5.7 CHUI L.
Hong Kong
September 01, 2014
Swiming pool, view & location
For short stay good vacation

9.7 Sonja G.
United States
August 31, 2014
Great Hotel
Clean, Comfortable , and spacious
This hotel is awesome. VERY nice large rooms. Close to the bay. Beautiful!

10 Sherrie C.
August 31, 2014
excellent hotel with shuttle bus
nice river view, comfort bed, and friendly staffs
I always choose this hotel when I'm in HK. Although it is far from city, the bus and train station is just downstairs, and they offer free shuttles to different location. good rate and nice swimming pool.

8 Fu L.
Hong Kong
August 30, 2014
very nice hotel
good view of tolo harbour, tidy room and very clean toilet

9 Sim W.
Hong Kong
August 29, 2014
Nice Staycation
Clean Rooms, Nice Staff and great pool
Only one issue, wifi connection was poor and difficult

8 William C.
August 28, 2014
Room was very spacious, good location and near to MTR.
I enjoy very much. I feel relax and feel at home.

3.7 Marco S.
August 28, 2014
Off location, but excellent staff and service
staff, service, room
The location is not perfect, you need to take a train to get into the city. The train station is only 2 minutes away from the hotel, so it's not a real issue, but it's not possible to go out and have a drink without it. The staff performance was outstanding, people very friendly and competent. I did not like the upselling process when checking in; but you can just say no. The room was very clean and nice and of a high quality. The size was good and I enjoyed the stay. I can recommend the hotel if you don't mind the location.

3 YIU C.
Hong Kong
August 27, 2014
Nightmare in Shatin
It is a nightmare. Since it is a family trip, we have reserved 3 non-smoking room. , I had contacted the hotel to arrange for connecting rooms. The hotel agreed with the arrangement. When we check–in, no connecting rooms were provided. One of the rooms was filled with strong cigarette smell. They managed to give us another room. The worse to come was happened on the next day, both kids and adults have red, swollen wheal develops at the legs and feet. The hotel Manager Godfrey KAN just ignore our complaint when we check-out. Our family doctor it was caused by fleas or dust mite. It’s the worse hotel that I ever stayed.