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Excellent 8.4
Based on 3557 reviews

Recent customer comments

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Excellent



based on 3557 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 7.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.3
  • Food/Dining 7.8

Li M.
Hong Kong
May 03, 2016
GOOD
GOOD

Paula K.
Singapore
May 01, 2016
Recent Stay at Hyatt Regency Sha Tin
It is our first time to visit HongKong to celebrate my Husband and my Son's birthday. The airport transfer driver was very pleasant. He was very honest and knowledgeable. He was very professional as well. But the other guy who waiting for us at the airport, was talking on the phone and did not even put up his sign. I was the one who approached him and inquired. He STILL continued to talk on the phone which was rude. The location of the hotel is quite far from Central yet there is a MTR station outside the hotel so it helped a lot but not much food places to eat outside the hotel. The staff are mostly nice except for their front desk staffs. They were not as accommodating as we expected them to be, and they do not explain why we have to put in a deposit upon check in. My family paid FULL 2 months before so we were quite puzzled as to why the front desk guy was asking for a credit card, which they did not indicate in our email conversations prior to flying out. We do not carry credit cards with us so we felt upset as to why we asked to present one. We do not mind paying cash. I think it would be better that they set customer's expectations what need to be presented upon check in. Moving on, they allowed us to do an early check in, but upon entering our room, our bedsheets looks as if it was never changed from previous customers because it was very untidy. Our toilet was dirty and someone even did not flush the toilet! The toiletries were not complete. We requested for housekeeping to do another run on the room. They were very courteous and fast, barely speak english but were very helpful ladies. Upon booking for the rooms for 5 days, I requested for 2 birthday cakes to be setup on the beds upon arrival to surprise my husband and Son. They assured me that cakes will be provided and said they also offered it as complimentary even if I offered to pay for them. Upon reaching the room, the cakes were not there. I have to call in to have them deliver it and they d

Chun K.
Hong Kong
May 01, 2016
Good
Good

SO Y.
China
April 30, 2016
Clean bright
Spacious

TING C.
Hong Kong
April 30, 2016
Clean and convenient
Good location and clean, Value for money. Restaurant was good and the pool is excellent

kwok L.
Hong Kong
April 28, 2016
Excellent
upgrade suit room very surprise

Yong C.
Malaysia
April 28, 2016
Easy access to Science Park
Great location as nearest hotel to the Science Park, lots of public transport to Science Park as well, the gym center may need to improve as there are only less than 10 equipments and kinda small. Overall is great for those business travel work at Science Park.

Ng S.
Hong Kong
April 25, 2016
Very good
Very good in cleanliness and view.

Andrew M.
United States
April 25, 2016
Rude staff at check-in ignore the type of room we booked
Despite booking a room with a Queen or King bed, the check-in staff gave us a room with two twin beds. When my wife complained (she checked in ahead of me) the check-in staff made some ridiculous excuse that this was the type of room that we booked, although I later confirmed that there was not such restriction. The staff member was rude to my wife and, generally speaking, the staff seem say anything to try and keep you from complaining to them. When we checked out and were asked how our stay was, I complained that we didn't get the room we wanted. The staff member just smiled at me stupidly with no reply.

Christine L.
Hong Kong
April 25, 2016
Excellent Value
I stay at Hyatt Regency Sha Tin Hotel everytime when I in HK. It seems like my second home.