arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.4
Based on 3514 reviews

Recent customer comments

Filter by traveler type

based on 3514 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.5
  • Location 7.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.3
  • Food/Dining 7.8

9.7 Sze W.
Hong Kong
May 12, 2014
Great Service, Nice View, Excellent Room Service

8 Daniel P.
United States
May 12, 2014
spacious, quiet & relaxing, good service
spacious, quiet, service
Upon checking in, I was upgraded to a suite which was a nice surprise. The room was spacious and clean and very comfortable. I also had an issue with a lost item in the taxi and the hotel staff (gentleman named Tom) was very helpful in assisting me to resolve the issue. The hotel isn't centrally located, but if you don't mind the commute or are looking for quieter area to get work done, this is an ideal place. Even if you live in HK and are looking for a reasonable staycation, this hotel is ideal - just far enough to feel like you went away, close enough to be worth a day or two. The food is mediocre, nothing to rave about nor worth complaining about.

9 Adrian B.
May 11, 2014
Action packed
Convenient, modern, easy access to mtr
Very good. Hotel is very clean, accommodating and captures the atmosphere of Hong kong

8.7 Juliana R.
May 04, 2014
Affordable 5 Stars hotel
Accessibility to MTR, Wide breakfast variety, nice peaceful surroundings
We upgraded our room for SGD$100 per night to get the Harbour View and buffet breakfast package. It was a pretty good deal since this is a 5 star hotel and I love the soft lush bedroom slippers! Being close to University MTR station makes travel very accessible. Even though it's not as centrally located as hotels near Jordan and Mong Kok areas, the accessibility to MTR stations work for us. They have wide variety of breakfast food and even ordering latte and decaffeinated earl grey tea is part of the buffet!

9.7 Lai C.
Hong Kong
May 04, 2014
shopping easy

9 Lai C.
Hong Kong
May 04, 2014
traffic easy
clean, fantastic food

8.7 Ho S.
Hong Kong
April 30, 2014
Great city experience
clean, tidy , good in service

9.7 bonny K.
Hong Kong
April 29, 2014
Modern new hotel
New modern clean
Even there is no shopping mall and restaurant near hotel. But overall the room is clean and good seaview from room

9 Narumon W.
April 28, 2014
Great hotel
Large room, nice staff, free wifi
Large room with great services

8.3 Caroline C.
United States
April 27, 2014
Always a great experience
Location, room service, staff readiness
I always love staying at the Hyatt, I had a bad experience the last time and the staff was very fast to resolve the problems and make this a better stay. The hotel is getting older and the staff needs to know what carpet needs cleaning. It is an issue with hiring cleaning staff that doesn't care not that the hotel staff doesn't try to keep on top of things. Just let the desk know when you check out if the rooms are not up to Hyatt Standards!