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Recent customer comments

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All reviews (7729)

Business travelers (1464)

Couples (1826)

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Families with young children (1118)

Families with older children (917)

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Very good
7.0
based on 7729 reviews
Hotel Condition/Cleanliness
6.6
Facilities
6.3
Location
8.9
Room Comfort/Standard
6.8
Staff Performance
6.6
Value for Money
6.8
Food/Dining
6.1

8.3 TAN D.
Malaysia
June 29, 2013
Nice customer sevice esp Sandy& Philipine lady
Customer service
I have a wonderful esperience with their courtesy customer service, especially Sandy and the Philipine lady. They are warming and willing provide some extra informations about the local tourist attraction. They deliver their work fast and effectively. Location wise is easy access to amenities. Shoud give a praise for both of them.

7.7 Rebecca L.
Hong Kong
July 03, 2013
Great location
Clean, Great Location, Value!
I made a simple error in the booking, however the staff were not too friendly in helping with the case. After I had finally solved the issue, they were attentive..

8 Katrina S.
Philippines
July 02, 2013
Accessible Place
Accessible, convenient and safe area

8 Vera V.
Malaysia
July 21, 2013
Good location
Clean, Confortable Room and Location
Good location for shopping, near to the MRT station, will come back...

9 WOO H.
Malaysia
June 21, 2013
clean
clean, near mtr, nice staff

7.3 Thuy N.
Vietnam
June 20, 2013
Great location, MTR only accross the street
Location, Cleanliness, Convenience
The MTR of Tsim Sha Tsui station exit E is accross the street and the iSquare building which has very nice Korean restaurant and big super market in that. You can easily walk from Imperial to Habour City and Canton road of just a few minutes to reach Avenue of Stars. Highly recommend for shopping people. I was very lucky to get the deal for Deluxe room with the same price with Standard Room and less than $100, very reasonable price for the room quality and location :)

7 RICHARD O.
Philippines
June 19, 2013
average rating for a hotel.
centrally located in the heart of the bustling shopping and dining TST Kowloon area, as i expected.
the room was very small as compared to the pictures shown in the website of the hotel. I suggest Imperial Hotel write down the floor area of the bedroom and the toilet to give the customer an exact picture and idea of what the customer is paying for and expected to get. after all, the room rate is expensive.

6.3 Erwin E.
Indonesia
June 19, 2013
Hotel room and location is value for money, but st
Location, Room and Price

8 Chong L.
Malaysia
June 21, 2013
nice and great
nice and great

6 PARIKSHIT B.
India
June 26, 2013
Super costly related to ameneties and room size
City Centre, Shopping area around, Variety food shops & restaurants around hotel, Good access to transport facilities
OK. Room size super small as compared to super large prices. Roomas were clean and neat. Staff was helpful. A\c. was working good. Superb access to surrounding shopping, food and public transport. Overall Comfortable but super costly.