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Very good 7.0
Based on 7784 reviews

Recent customer comments

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Very good



based on 7784 reviews
  • Hotel Condition/Cleanliness 6.6
  • Facilities 6.3
  • Location 8.9
  • Room Comfort/Standard 6.8
  • Staff Performance 6.6
  • Value for Money 6.8
  • Food/Dining 6.1

virna H.
Philippines
November 30, 2015
Had a great stay, early check in and late checkout
With wifi, good location, near MTR and shopping malls, very accessible
We enjoyed our stay, in fact this os our second time and if can travel to HKG again, will stay at Imperial Hotel, again

Hae K.
South Korea
November 30, 2015
Best location and safe
location, great staff, near metro
Great location

clemence S.
Malaysia
November 28, 2015
Convenient
Good location
The renovation is undergoing in this hotel and we feel not really comfortable.

Wee J.
Singapore
November 27, 2015
Good location with normal service level
Good Location with easy access to the MTR. The room is clean but the service staffs standard are different.
It was a pleasant stay at the Family Deluxe Room. I have actually opt for the location and accept the standard of the 3 star hotel. Our room had a poor view as we can see a heap of rubbish below from our window. The room was well maintain but the cleanness of the bed's are not well kept. The hotel does not give WiFi to unlimited devices like others. You are only given 2 devices with user name to access the Internet. Thus family staying at the hotel will all not enjoy the free WiFi. You need to decide who get to enjoy the WiFi. Some staff English may not be up to the standard. Please ask the reception to help you if you are unable to communicate with the housekeeping. I ask for a razor/shaver and they said they do not have it. Therefore I asked the reception to help me out and got it. The housekeeping have a normal service standard level. 2 free water bottles were top up daily. They also made our bed deligently. But they failed to notice things like coffee really supply dropping. Even our shower gel went out during the last day. Security is normal in this hotel. There is no card access in the lift, thus anyone can access the hotel floors. Your room is protected by the access card. It is still value for money given the explicit location it had. A nearby MTR and public express bus which bring you to the airport.

James G.
Philippines
November 27, 2015
Find Another Hotel
Location
Smelly and very small room for its rate. I requested city view window but they gave me the Chungking Mansion side and view is not good. They charge HKD10 when you leave your baggage. Wifi is only available in their lobby which is hassle. Will look for other hotel once we go back in HK. NOT RECOMMENDED!

Andre Z.
Singapore
November 27, 2015
Good location
Good location, great food around the hotel, and fast check in
value for money, will go there again

Dale O.
Philippines
November 26, 2015
Good location
Strong wifi at the lobby and good location
Thre is no doubt this hotel is in one of the best locations in HongKong. Very near bus and train stations, walking distance to Harbour City . But , while most of the locals are friendly, hotel staff members aren't . Rooms are small but clean. TV channels very limited. Free wifi is available in the lobby. Very near money changers.

RATCHANEE B.
Thailand
November 24, 2015
Center of shopping areas
Center of shopping areas
Ihere is smelly in the room.

David O.
Philippines
November 24, 2015
The Imperial Hotel Experience
The best thing about the hotel is the location because its near the MTR, restaurants, malls, etc.
I raye my stay at the hotel as fairthough the hallway in our floor smells like smoke from cigar.

Maria Y.
Philippines
November 23, 2015
location, that's it.
location, location and location only
Its my 2nd time to stay here. The condition of the room has not improved 1 bit. It smells old and musty. The dining area is no longer available. The elevator takes forever and the bed is hard. The location is still the best though, as it is walking distance from the train station and is in the middle of Nathan Road. Its scary to be outside at night though as it is beside Chungking Mansion where Indians will pester you for anything.