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Recent customer comments

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Excellent



based on 118 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 9.3
  • Staff Performance 9.2
  • Value for Money 8.2
  • Food/Dining 8.6

10 Peter D.
United Kingdom
October 18, 2015
Fantastic!
Location, staff and ambience
Utterly fantastic. We truly enjoyed our brief stay at this magnificent hotel, especially the facilities of the Horizon Club. The staff were impeccable in their professionalism, from the doorman, bellboy, waiters etc. Will repeat the experience

8 Claudia T.
Singapore
September 09, 2015
Great stay but expensive
Breakfast selection and helpful staff and grandeur of hotel
Wifi was fast and free but I feel that for the price I paid, breakfast should at least be included. Staff were helpful and made me feel welcomed

9.3 Max B.
United Kingdom
August 18, 2015
Almost perfect
Service, Location, Horizon Club
Excellent. Best place in HK and best pool. It would be perfect if, space allowing, they could lay on some group activity for children as they do at their resorts. Note only 16+ can use the gym so my active teenager a bit miffed.

9.3 Anne T.
Australia
July 21, 2015
Best Hotel
Horizon Club, Pool, Staff
We had a Horizon Club room which entitled us access to the magnificent Horizon Club on the 56th Floor of the hotel. This made our stay even more enjoyable and seemless. The staff in the Club are amazing and always helpful. The amenities and refreshments provided are excellent and it provides a quiet and cool respite from Hong Kong whenever required. As 1 adult and 2 children travelling, our room was more than adequate and spacious. Kids thought they were in heaven. Pool area is great although there is some construction of a new underground station going on over the road so a bit noisy with the constant drilling.

9 Koh R.
Singapore
December 26, 2015
Great Location
Location, spacious room and great service.
The hotel is next to Pacific Plaza and Admiralty MTR station. Spacious room and great service.

8 Esther H.
Hong Kong
November 16, 2015
very good
location, clean, quite

10 william D.
United States of America
March 18, 2015
Always the best without fail
Decor service value

8 Lee C.
Hong Kong
December 04, 2014
Nice stay in Shangri-La Hong Kong
convenient, comfortable and clean
The hotel location is the best which you can go shopping or dining anytime. The room fitting out is very classy and chinese style which is nice. All staff is friendly and we enjoy the stay here. Will come back on next vacation.

9.7 Adamantios C.
Greece
September 22, 2014
Great hotel, excellent service!
Staff friendliness, facilities, accmodation
Very satisfactory, will definitely come back again. Excellent hotel

9 Faisal G.
France
September 06, 2014
Excellent hotel compared to other Shangril-la
Location, staff and high standard hotel
Only one night this time but have been here on many occassions. Hotel is nice, good atmosphere with good and pleasant staff. Great "Lobster Bar" with night live jazzy kind of music (changes of course). Room are good in size though a bit expensive for similar five star hotel (four season, peninsula) but sltighly bigger than the Mandarin.