arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.6
Based on 315 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 315 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.7
  • Service 8.9
  • Value for Money 7.6
  • Food/Dining 8.3

BOON K.
Malaysia
July 17, 2015
Excellent Service
Excellent and extremely helpful staff. The soft and comfortable beds were a definite big plus point . The proximity to Pacific Place was also a bonus point
Extremely comfortable and enjoyable. Wouldn't stay anywhere else

Ludolf E.
Germany
July 05, 2015
quite ok, but still not perfect
great location
We went for our usual weekend breakout and especially chose it for the pool and shopping location. The problem was the room, which was quite loud when someone took a shower, which we had during another stay. We were offered another room, which had the same problem, so they then offered the suite for one night. Nice, but what's the point if you cannot sleep well at a 5-star hotel. I find that not ok for such a big brand. We chose another hotel for our next trip. Also, food at the pool was still very bad, really below what we are used to

Ludolf E.
Germany
July 05, 2015
Lacking of perfection
Location, location, location
Stay was ok, but their food really sucks. We chose it for the pool, but they have weird rules: you can't bring any alcohol, but they only sell 1-2 choices of champagne. The food itself really really sucks, don't even bother. We also very irritated that they don't offer any drinks before noon, no coffee, water, tea, nothing. I find that a lack of service attitude. WE also had some problems with the room: it was incredibly loud when someone used the shower next door or upstairs. We complained and took another room, but there was a similar noise problem. The staff blamed the old building and said it never happened, but it seemed like a cheap excuse. I think the hotel should have offered something, but they only apologised

John M.
United States
May 25, 2015
JW Marriott Hotel Hong Kong
Location, value, amenities
It exceeded my expectations and I have stayed there before. The room was perfect for business and very comfortable!

Hizkia K.
Indonesia
May 20, 2015
nice pleasant stay
expensive luxury central location
nice stay as usual

Hizkia K.
Indonesia
May 20, 2015
Excellent Stay
Location Location Location
It was nice 4days stay. been staying here for the past 7years everytime I visit HK.

Kenny Y.
China
May 18, 2015
Luxery stay
Food is nice, rooms are elegant, views are good
Good hotel, luxury, this is what international brand means.

shanshan C.
China
May 18, 2015
Great location; welcoming staff!
Location; service; wuality
It was a pleasant 2 nights stay; location is great, staffs are well trained and provided great service.

Peter L.
Hong Kong
May 17, 2015
good service
location,facilities,crisis management

Chen L.
Canada
May 14, 2015
Very nice hotel but old
Location and service are great
the room is too old and the price per night is too high. I dont think it is worth staying at this hotel.