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Excellent 8.8
Based on 1044 reviews

Recent customer comments

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Excellent



based on 1044 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.0
  • Location 8.9
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.2
  • Food/Dining 8.5

Imelda C.
Philippines
June 30, 2013
It was a very good experience
Delivers it's promise of being a luxury hotel; comfortable bed and size of room; staff delivered good customer service
It was a wonderful experience. All my expectations and needs were met. Value for money.

Caroline Y.
Indonesia
June 28, 2013
Very comfortable room with very attentive staff
Great room, good location

Willy S.
United States
June 26, 2013
Standard up to its name, but slightly outdated
Service, location, comfort
For the money, it wasn't my best experience. When I first arrived, I was immediately greeted by staff for checking in. She was very friendly and helpful, however, after she confirm my room has a king bed, I went to my room to find two twins and a leaking toilet. When I went back down, another gentleman helped me out, but he couldn't check me into another room until that evening. My impression is this hotel is slightly outdated, but their staffs are more than eager to help us out. When we checked in, the room was up to my expected standard. The view is great and the room itself doesn't seem that outdated. The next day we had breakfast buffet in the hotel before we checked out. It's not the best, but not too bad. Great selection, and everything is fresh.

Warren W.
Australia
June 26, 2013
Awesome Place
Location, Resturants, Luxury
What can you say about Shangri-La which hasn't already been said. Everything you would expect from this Luxury Hotel Chain.

James G.
United States
June 25, 2013
Enjoyable stay
Location, Facility and Value
Always the 1st choice if I am in this area, convenient location, well equipped facility and one of the best for dollor value, free wifi and good breakfast included.

LEESEUL C.
South Korea
June 24, 2013
Awesome
Friendly staff, comfortable area, large room size

Looi L.
Singapore
June 23, 2013
great hotel and luxurious stay
nice view, nice room and comfortable bed

jutajit P.
Thailand
June 23, 2013
worthy
bed breakfast service
only some small problem with my room type but they solved it as possible they can, anything else was perfect as i expect.

Porameth S.
Thailand
June 19, 2013
Nice Barbour view on Kowloon
Nice habour view in Kowloon
Nice view from the room. Can see laser show from room just open the curtain

Ehrin M.
United States
June 19, 2013
Stayed for 6 day business trip
Free internet, good location for quick shopping and nice staff.
The location of this hotel was great for quick shopping between work. I would say though that the hotel is very busy and the staff looked and interacted as if they were under stress, but they did their job very well. I would stay here again as it was just such a good location, but food and drink prices were pretty high for the quality. Even for Hong Kong standards. I paid $10USD for a coffee which I guess goes with the territory 5 star hotel but I thought it was a little much as were the prices for almost everything else for food and drink. If you do stay here and have time go out and eat in Hong Kong at some of the Michelin Restaurants and save yourself some money.