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Excellent 8.8
Based on 1055 reviews

Recent customer comments

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Excellent



based on 1055 reviews
  • Cleanliness 9.2
  • Facilities 9.1
  • Location 8.9
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for money 8.2
  • Food/Dining 8.5
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Michel T.
Canada
January 22, 2013
A little dated...
Not sure
For the price paid, the stay was very disappointing. The hotel is a little dated, there is not much in the immediate vicinity in terms of restaurants, and the room service was just OK. There are much better options in that range in Hong Kong.

Samson C.
Philippines
January 16, 2013
Great hotel, fantastic service!
Near shopping centre, MTR
They gave a wonderful service during our stay. We called the reception since we want to change our room into 2 separate bed instead of one king/queen sized bed and they agreed. The only set back is that we booked this hotel with breakfast, but when we went there the breakfast is only for 1 person per room. We booked 2 rooms premier room with breakfast but the breafast is only good for 1 person per room. All in all only 2 person can eat in their breakfast... but the room is big, clean and staffs are friendly. Free wifi as well so its really a plus!

Craig D.
Australia
January 15, 2013
Superb hotel in every aspect
The hotel is very well located in a nice spacious area of Tsim Tsa Tsui and a short walk to all the local shopping and attractions. The MTR station is right at the doorstep.
The hotel is one of the best in Hong Kong and I have stayed at most of the hotels. From the moment you walk in the front door, the foyer is very opulent and spacious, it immediately strikes you how clean and fresh the hotel is, the staff are obviously groomed and instructed to pay particular attention to the guests, from opening the doors to greeting you at every level, from the foyer staff, bell boys and staff who take care of cleaning the rooms. Nothing is too much trouble. The rooms are immaculate. We had a suite facing Victoria Harbour with spectacular views. We had access to the Horizon Club which would be one of the best clubs floors I have ever accessed. There was something available all day long, from breakfast, tea, light lunch and evening cocktails and savouries. The gym was located on the lower basement and was extremely well equipped. The restaurants in the hotel are first class, especially the Chinese and Italian. There are also many restaurant choices in the local vicinity. The only negative was the buffet on the mezzanie level. We went to have breakfast there one morning, and it was fairly crowded and noisy, so we retreated to the Horizon Club. All in all, I would hight recommend this hotel. It is definitely right up there with the high standard of the Shangri La hotels around the world.

LIM G.
Singapore
January 14, 2013
Lovely hotel and service with a smile
Good location
This hotel was in a good location with smiling helpful customer care..

Shuijiang L.
China
January 07, 2013
lovely hotel
very good night scene
it is a very good hotel for travelling, you can see the perfect nigt scene.

Shuijiang L.
China
January 07, 2013
lovely hotel
very good night scene
it is a very good hotel for travelling, you can see the perfect night scene.

jittakorn K.
Thailand
January 05, 2013
room size is quite big but not good view
near shopping center
We stay there on 31st Dec with no expect of very very clouded enviroment of new year celebration event. Location is just near shopping area next to sea but unfortunately, our room was not sea view.

ANNA A.
Philippines
January 05, 2013
5-Star Customer Service
5-Star Customer Service
My family received great service from the hotel staff, from the moment we set foot to the lobby until we checked out. Breakfast and dinner buffet were equally very good. The spa/wellness facility was average though. Location is convenient, the MTR station is just right beside the hotel, there are also many 7-Eleven outlets nearby. If you plan on buying luxury items from the stores along Canton Road, you can skip the long lines and just go to The Peninsula which is nearer the hotel.

Surapon D.
Thailand
January 05, 2013
Very friendly staffs.
Friendly staff.
Feel like home in everywhere in hotel. "Appreciated".

manabu S.
Japan
January 04, 2013
Sooo good!!
location
Very friendly,kindly and smilly. Location also very good place,we can see new year 花火 from horizon area.Can't see from room. I hopeful visit again!!