arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 4456 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.0
  • Location 8.8
  • Room Comfort/Standard 7.7
  • Staff Performance 7.6
  • Value for Money 7.7
  • Food/Dining 6.9

8.3 MEYER S.
Germany
September 04, 2015
Excellent location, nice room
location, location, location
hotel is perfectly situated, directly across tin hau mtr station, exit a, i was lucky to get a room with the extension 03. these are huge rooms with a separate bedroom, 2 shower, 2 toilets, great free standing bath tub. probably i was just lucky because i actually booked the standard room. staff was much better than the reviews. professional and OK. nothing to complain. i did not use the bar or breakfast, so cant comment on this.

7.3 Stephanie C.
Singapore
September 08, 2015
Comfortable and convenient hotel
Location and value for money

7.3 Stephanie C.
Singapore
September 08, 2015
Convenient and comfortable hotel
Convenient location and value for money

8 alwin C.
Singapore
September 10, 2015
Cosy Hotel
Location, Food, Accomodation
Very good hotel. It was clean and the room was spacious for HK standards

6.3 Pooi L.
Malaysia
August 29, 2015
Nice Hotel
location,cleanliness and room size

5.7 Graham F.
Australia
August 24, 2015
stay ok
Breakfeast. room small ok.
Short ok will look at other hotels next time.

5.3 Ho Y.
Hong Kong
August 28, 2015
overrated 4-star hotel !!!!
Convenient location and spacious room
I was very unsatisified with the room cleanliness as the room seems not made up properly. I saw hair, dust especially in the bathroom and these prove that staff didn't clean those area at all. The towels that I used initially ( before I complained ) had dark spots that made me suspect those were blood actually. Anyways, you wouldn't dare using them and all towels in the room were like that ! To me, it is unacceptable for what so called a 4-star hotel. Their room quality is far below few hotels I stayed in Shenzhen and Chengdu . I complained and room service manager (Walter) came to me . He was quite helpful and polite to resolve my concerns by changing bedsheet, cover and cleaning the bathroom as I demanded. I was happy after he rectified the issues. Apart from that, my bf actually had an interesting experience that a lady gave him a business card while he was having breakfast buffet. That was quite abnormal to have a stranger approached you and apparently she approached every 'single'guy in the buffet room. Well I guess it leaves you guys to decde what does she do there and why would a hotel allows business activity in its buffet room and disturb customers. Last but not least, pls be expected that many mainlanders staying this hotel. When I say many, it's like 99%.

5.7 Bienvenido P.
Philippines
August 28, 2015
Just the LOCATION
Location, Aircon is cold, and elevator is fast.
The staff were not friendly. The toilet in the room was UNSTABLE, it was shaking when I sat down (I only weigh 160 pounds by the way). The bed was hard. The sheets were actually itchy. The Food for the breakfast buffet seems to be the same everyday. The only thing good about this hotel is LOCATION. Its in front of the MTR.

8.7 Eugene L.
Singapore
August 22, 2015
Happy holiday indeed !
Location near all forms of transport
Excellent!

5.3 HENG B.
Malaysia
August 18, 2015
Unfriendly staff
just the location is good
Like the location dislike the staff