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Very good 7.8
Based on 4493 reviews

Recent customer comments

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Very good



based on 4493 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.1
  • Location 8.8
  • Room Comfort/Standard 7.7
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 6.9

5.3 Peter B.
Indonesia
February 27, 2014
A Mediocre Establishment
Location, proximity to public transport, restaurants & shopping
Not a hotel I would return to. Our stay was marked by mediocrity in many respects. Staff are surly, uncommunicative and unwelcoming. This covers both front desk and concierge staff. Breakfast isn't too bad with a reasonable choice but they do like to hustle you out when the breakfast period is over even if you're still eating. The hotel feels tired and in need of a makeover. Some customer focused staff could make a big difference. The room was small but adequate and the bed very comfortable. It seems almost impossible to get any kind of view because the hotel is hedged in by other tall buildings. Servicing of the room was efficient and the housemaid probably the most friendly staff member we met during our 9 day stay. We've stayed in much nicer hotels for much less outlay but of course the time of year bumps up the cost. And what's so different about New Year's Eve anyway? For us HK was a big let-down that night. But there's so much else to see and do that we soon forgot. The Subway is right across the street and the tramline passes immediately in front of the hotel. Taxis are easy to come by and relatively inexpensive. Communication is a big problem though. You wonder why more english is not spoken in a city that was governed for so long by British colonials! We'll go back to Hongkong, but not to this hotel. There has to be better.

5.3 Peter B.
Indonesia
February 27, 2014
Mediocrity in the city
Good location, close to public transport
Not a hotel I would return to. Our stay was marked by mediocrity in many respects. Staff are surly, uncommunicative and unwelcoming. This covers both front desk and concierge staff. Breakfast isn't too bad with a reasonable choice but they do like to hustle you out when the breakfast period is over even if you're still eating. The hotel feels tired and in need of a makeover. Some customer focused staff could make a big difference. The room was small but adequate and the bed very comfortable. It seems almost impossible to get any kind of view because the hotel is hedged in by other tall buildings. Servicing of the room was efficient and the housemaid probably the most friendly staff member we met during our 9 day stay. We've stayed in much nicer hotels for much less outlay but of course the time of year bumps up the cost. And what's so different about New Year's Eve anyway? For us HK was a big let-down that night. But there's so much else to see and do that we soon forgot. The Subway is right across the street and the tramline passes immediately in front of the hotel. Taxis are easy to come by and relatively inexpensive. Communication is a big problem though. You wonder why more english is not spoken in a city that was governed for so long by British colonials! We'll go back to Hongkong, but not to this hotel. There has to be better.

7 oh L.
Singapore
February 24, 2014
nice hotel as they allow me to check in early
just beside train station, there is a cafe opposite, free wifi at lobby
just beside train station, there is a cafe opposite, free wifi at lobby, the staff allow me to check in at 1030am as I reached hotel at around 7am. only issue is the bed mattress is very hard.

9.3 John W.
Australia
February 24, 2014
Great value hotel \in excellent location
Location, room size, breakfast
This is the third time I have stayed in this hotel and again it didn't disappoint. Great value with a good size room and inclusive breakfast. There is an excellent bar/night club in the basement.Right opposite Tin Hau MTR station as well as bus and tram stops into the downtown areas.

8 Jie P.
China
February 21, 2014
Nice place with reasonable price
the room size, the service of staff and its location
Good location, easy to access the mtr stations. Reasonable price.

8.7 Wen P.
Macau
February 10, 2014
Comfy, convenient, friendly staff
good location for shopping and dining; staff are very friendly and efficient; hotel room is very new designed and clean.

8 Jeffrey C.
Canada
February 07, 2014
Reasonably comfortable
Location, location, location
Everything is reasonably good except the bathroom needs little to be desired. The toilet paper they use is somewhat substandard for the money. A handheld shower wand would be a plus.

8.3 Shum C.
Macau
February 04, 2014
Good for shopping
Clean, good location and easy to find

10 Lydia F.
Philippines
February 04, 2014
clean, nice staff, nice hotel
i love this hotel. clean, nice staff and nice hotel
we really enjoyed our stay. the next time we visit again hongkong we will stay in this hotel again.

8 Lee L.
Australia
February 03, 2014
Enjoyable and Comfortable Stay
centrally located close to public transport; clean room, good service
I am happy with the stay; greatly appreciated for the upgrade and easy access to WIFI; great location and friendly staff