arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Very good 7.9
Based on 17333 reviews

Recent customer comments

Filter by traveler type
Very good



based on 17333 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 7.8
  • Room Comfort/Standard 8.2
  • Service 8.0
  • Value for Money 8.3
  • Food/Dining 7.1

7.6 WAI C.
Hong Kong
April 18, 2016
Good
Good

8.8 Tessa S.
United States
April 18, 2016
Close-ish to the airport
I was only here for a few hours. I had an overnight layover. I wish they had a free shuttle to and from the airport.

3.6 shengjie Z.
China
April 18, 2016
Stay far!
Waited 2 hours for checking at 23:00!!!!!! No explaination!!!!!! The Worst experience in HK!!!!

9.2 Yu W.
Hong Kong
April 18, 2016
great service
Enjoyed a harbour view room with reasonable price

5.6 suzanne M.
United States
April 18, 2016
This hotel sucks!
After waiting one and half hours to check in with no apologies, this hotel only has Internet in the lobby, unless you pat to have it in your room. The bed felt like a wood pallet. I will never stay at this property again!

4 Wai C.
Hong Kong
April 18, 2016
bad check in service experience
We arrive at 6:20 PM However there are many people queuing for checking in, I suspect the system or computers are down!!! Because I saw the staff using their hands to find the hard copy of check in information!!!! Finally we finish the process of check in at 7:20pm!!!! It is a time consuming process and is the worse experience I had

8 Lai T.
Hong Kong
April 17, 2016
Nice but long check in time
The facilities and rooms are great. However, there are more than a thousand rooms but there were only 5-6 staffs doing check-ins. We have waited for more than an hour for the check in. Better do check in earlier.

8.4 Khy S.
Cambodia
April 17, 2016
Family with young children
Breakfast need to improve.

8.4 Cam M.
United Kingdom
April 16, 2016
This is the fifth time of our stay in this hotel.
The hotel is located conveniently near the Tsuen Wan (West) MTR station which means we can travel to Tsim Sha Tsui, Mongkok or Causeway Bay easily. Close to the hotel there are shopping malls with plenty choice of food and chained stores. Definitely worth for money

5.6 Robert S.
Austria
April 16, 2016
Very crowdy hotel. Staff has no time.
Pool was closed. No Floor map available.