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2015
Very good 7.9
Based on 17318 reviews

Recent customer comments

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Very good



based on 17318 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 7.8
  • Room Comfort/Standard 8.2
  • Service 8.0
  • Value for Money 8.3
  • Food/Dining 7.1

4.7 Hung S.
Hong Kong
August 19, 2014
“Not recommended & Very Dissappointed service”
Clean
First of all, my relatives arrived and checked-in before 11am on 13th August 2014 and we reserved two harbor view rooms (including one extra bed for one of the room). We already paid the bill by visa via Agoda.com and stated all special requests such as early check-in, late check-out etc. However, my relatives waited around 2 hours without received any services. When I came to the front desk and asked about the arrangement, hotel staff just realized our requests and claimed that no extra bed order they received. We all felt shock from his reply as we have paid already. Later on, he checked again and again, he found out our order and another senior staff admitted they overlooked our requests and order. The hotel seems neglected customers’ requests. We do feel very disappointed. It wasted our time indeed especially for a tourist. Secondly, my relatives told me that they didn’t have any quilt or blanket for the extra bed. Then, they called for the hotel services requesting a blanket. Out of our expectation, your staff replied in a unprofesstional manner that there was no blanket provided in the hotel and asked my relatives to shut down the air-conditioning in the room. It is extremely unacceptable reply for a 4.5 stars hotel. My young nephew, who came to Hong Kong for the first time, found allergy for the quilt from your hotel. We haven’t found out whether the allergy caused from the hygiene condition of your hotel or not, we just knew that she felt very bad last night. It is believed that your employees are not providing excellent services to customers and they seem not even received sufficient training before serving customers. How can they reply their hotel customers like that? It is absolutely reverse the service standard mentioned in your hotel website.

10 QIAN G.
China
August 19, 2014
Clean and quite,the room is big.i like it .
Service
It's very confortable to stay this hotel and it's worth to stay.

4 Wee K.
Singapore
August 18, 2014
Poor Managment
None
There are 6 lift from level 1 to level 41. But at only one time only one lift operated. In the morning a lot people up and down and the life operated only one at the time. therefore have to wait for very long. It waste a lot of time waiting.

8.3 Ng Y.
Hong Kong
August 17, 2014
Good
Nice service, nice view

8 Sari D.
Indonesia
August 15, 2014
nice
near mtr,helpfull staff,big room
Very nice,near mtr,bus station,a lot of food,near market,big room,helpfull staff give direction very clearly.

7.3 Patrolena O.
South Africa
August 13, 2014
Good location
Good location, excellent view, clean rooms
This was my second time to stay at this hotel. We enjoyed our first visit so it was a no brainer to stay here again. I stayed here with my husband and 3 kids for 5 nights. We loved the view and enjoyed the room high up. My kids enjoyed the pool and the TV in the bathroom. The rooms were clean and the staff were helpful. The only bad thing is that the hallways have a bad smell and there are many, many people in the lobby especially Chinese people so it is often difficult to ask for something because it is so crowded.

4.3 Benjamin M.
United States
August 12, 2014
Basic hotel with good view of the river
the view of the river
It was difficult to try to locate the entrance to this hotel because of the numerous construction going on around it. The lobby had too much tourists that it did not feel welcoming - more like chaotic. The hotel room was pleasant enough not because of the modern decor, but because of the view. Without the view, we would probably not stay at this hotel.

7.3 Hiu W.
Hong Kong
August 12, 2014
Big room with reasonable price.
Big, clean room & reasonable price.
A little inconvenient for traffic but many nice stores nearby.

6 Yau Y.
Australia
August 12, 2014
ok
view
Alright

7.3 IOC C.
Macau
August 11, 2014
Hotel with confortable bed
Big room, comfortable bed, with good shopping and dining area