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Recent customer comments

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Very good



based on 17161 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.1
  • Location 7.8
  • Room Comfort/Standard 8.2
  • Staff Performance 8.1
  • Value for Money 8.3
  • Food/Dining 7.1

4.3 Seah K.
Singapore
April 17, 2014
This hotel is not value for money
Shopping centres nearby, MTR nearby, Garden nearby
The hotel does not live up to its grand exterior. The rooms are small and dark. Better hotels can be booked at the same price. There is a need to change lifts to get to the rooms. Hotel is full of China tourists. The breakfast buffet is a joke. Very limited choice of food. The swimming pool was closed for renovation.

7 CHAN K.
Hong Kong
April 07, 2014
Comfortable Stay in a Spacious Room
Room Size, Location, Bathroom
It's relaxing and value for money. Only problem is the queue for checking in was really long and the lobby was always crowded with ppl anytime

7.3 Fung Y.
China
April 14, 2014
Nice stay and value for money
Big room, nice view, comfortable bed
The fitness centre is well-equipped and comfortable. It'd better to place a electronic scale for people to measure their weigh

8.7 lim G.
Malaysia
April 06, 2014
Good
big room , convenient to public transport , value for money

8 Tsz N.
Hong Kong
April 06, 2014
Tsuen Wan is a good place for dining and shopping
reasonable price, convenient, comfortable
Friendly staff and the environment is comfortable

9.3 Melati B.
Indonesia
April 06, 2014
great holiday
lux, good location and good view
Very comfort and good view

7.3 Robert L.
United States of America
April 15, 2014
Not cramped with fast elevators.
1. Comfortable room for the disabled, 2. Convenient to the West MTR and buses, 3. Can access two or more shopping centers via all weather indoor connections.
The disabled rooms in tower 1 now have non-slip mat over polished granite, main problem is with the pitch of the disabled bathroom floor in that a certain amount of shower water can overflow into the entry hall wall requiring the use of bath towels to mop up. Some of the entry doors to the shopping center has auto-sensing fire doors making pushing wheelchair much easier.

9 Kevin W.
Hong Kong
April 22, 2014
convenient location
location, city view, neat and tidy

7.7 Amy C.
Hong Kong
April 16, 2014
so far so good
location, affordabllilty
the first rooms they have assigned ( 35/F ) really worst. the room smell bad, the room looks dirty and unacceptable. Coz i have infant with me and request for a change of room the next day, the staff ( a girl in front desk ) in really bad attitude. The next day, the rest of the staffs are very polite and nice to us and they changed us to (11/F )..the room is much better. Anyway, the price is affordable and so far so good.

7.7 Hau C.
Hong Kong
May 08, 2014
Nice hotel
Nice view, comfortable room, convenience location
Good as always