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2015
Very good 7.9
Based on 17485 reviews

Recent customer comments

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Very good



based on 17485 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 7.8
  • Room Comfort/Standard 8.2
  • Service 8.0
  • Value for Money 8.3
  • Food/Dining 7.1

Edwin W.
Canada
February 04, 2016
Excellent value
Best bang for buck in town, period!

Chean C.
Malaysia
February 02, 2016
Overall is a clean, comfortable & good located
location, room & cleaniness
Pleasant stay. Will come back again.

LAM K.
Hong Kong
February 01, 2016
Hotel near city but not very convenience,
Old style hotel, the location is acceptable but the room will charge you for every services even for a wine glass of ice bucket.

israel G.
Israel
January 31, 2016
bad experience
location , location , location
bad , the service was slow , i waist most of my time waiting in line to the reception , the service is bad bad bad

Sher Y.
Malaysia
January 30, 2016
Moderate but value for money if is on promotion
Cleanliness, big double beds, location around

Benny L.
Canada
January 29, 2016
Not recommeded!
This is the worst five star hotel I had ever stayed. The only positive things I would mention are the harbor view and close to Tsuen Wan West MTR station. The room had some repair done recently but the workmanship is awful with uneven flooring, damaged furniture, possible water marks at the ceiling and the worst part this is a smoking room. Watch your steps when walking inside the room! I requested to change to a non smoking room but have to downgrade to a smaller room. What!!?? Looked at the two available non smoking rooms but not even in the same level as the room I booked. The TV is probably showing 480p quality and I can't even why a five star hotel offers this. Another major problem is poor mobile network reception. 3, Smartone and China Mobile can only get reception near the window. Funny thing is the staffs know the problem since the hotel opened. No free wifi inside the room and I couldn't use my mobile phone as wifi hotspot. Solution, either go to the lobby and use the slow free wifi or pay HKD$30 per hour for the room wifi. $30 per hour is a rip off! I have never pay for hotel wifi since 2010! The shopping malls nearby offers free wifi so why does the hotel not offering free wifi for customers inside the room? The security level is low at the hotel! Everyone can go to the 41st floor where I have to switch to the other elevators for my room. I see people sleeping on the bench there in the middle of the night! Why can't this hotel offers using the room card to activate the elevators? This will stop people going to the 41st floor sleeping. The hotel is overcrowded with Mainland Chinese tourist groups. Not only they are noisy at the lobby, they also open their room doors and talked loudly with their friends. Seriously, this is not a five star hotel, more like a three star hotel. I don't think I will ever book this hotel again unless it is at a three star hotel price!

kenny Y.
Malaysia
January 29, 2016
Good value good service
Value for money . Near Airport coach station. Good service

alessandro M.
Italy
January 28, 2016
crowded crowded
a long (I mean long) queue to get to the reception, long queues to get the lifts. frustrating

Joanne S.
Malaysia
January 28, 2016
Comfortable Stay
Clean, spacious, comfortable

Siah T.
Singapore
January 27, 2016
Hotel room is worn out.
location
Breakfast was average. Huge water condensate at the window frame. Can actually hear water dripping from the consensate