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2015
Very good 7.9
Based on 17466 reviews

Recent customer comments

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Very good



based on 17466 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 7.8
  • Room Comfort/Standard 8.2
  • Service 8.0
  • Value for Money 8.3
  • Food/Dining 7.1

ChinHwei Y.
Singapore
December 22, 2015
Could be better...
the view from high floors, location - it's near airport and public transport (MTR Tseun Wan West & minibus terminal) and convenience - near fresh market, a shopping mall & local eateries
Bearable but not outstanding...for hotel of this status, no free WiFi is a turn-off - charged at HK$30 per day is quite ridiculous. In addition, poor signage to lifts to reach higher floors is poor start for a stay...had 'toured' the 41st floor to hunt for the lifts to reach specific high floors. The ride in the lifts are quite rough and bumpy...not sure if it's due to poor maintenance or poor selection of lifts. Signs of age like dimly lighted corridors, hot water runs out in middle of shower in one instance etc. On brighter side, the view from room (high floors) is excellent. The location is convenient - accessible to public transport like MTR, minibuses; near shopping mall; near fresh market & local eateries etc.

Kwok C.
Hong Kong
December 22, 2015
Room with someone checked in
nil
Firstly, I was waiting for 30 mins for check-in due to huge amount of China Mainland Travel Group, Secondly, When I Checked-in on the 17/F, someone was already there and a man was dressing up when I open the door. Then I go back to front desk, the manager James told me to upgrade me for apology the mistaken, but the room is not actually an upgrade, just the same with what i have booked, Very disappointed after a long run and long wait.

Tamara S.
Indonesia
December 22, 2015
suburb hotel
price and cleanliness
Reasonable price. Although the location far from the city but near the MTR station, no worries....

chong E.
Singapore
December 21, 2015
Good hotel with huge room
Huge room. Nice decor. Nice view.
This is the 3rd times that I've travelled in Hong Kong and I was really impressed with the room space of the hotel . The room is huge with 2 big queen size beds and the sea view from my 69th floor room is fantastic. The house keeping staff bespectacled lady on the 69th floor is a very friendly and efficient staff who really gave me a good impression of the hotel. The only downside of the hotel is that the bed is too hard and the mtr is not very near to the hotel. Strongly recommend the hotel to travelers visiting Hong Kong .

Mercedes E.
Australia
December 21, 2015
A little disappointed
The breakfast is fantastic. The views are amazing. The bed is super comfortable.
We would have rated this hotel 5/5 if the staff had been more friendly and if it didn't smell like an ashtray. We asked for a non-smoking room, but were given a room on the 51st floor that smelt like an ashtray. We were moved to a room on the 21st floor. That whole floor smelt like an ashtray, but thankfully our room smelt lovely. The beds were hard when we sat on them, but were surprisingly comfortable and we had an amazing night's sleep. The breakfast at the hotel is very good. Staff were professional and efficient but didn't seem welcoming at all.

Mandy H.
United States
December 21, 2015
Dirty, broken
Room is big
This hotel is not as good before. Too many travelers from China. Hotel staffs are not friendly. Things are broken and dirty.

HOW P.
Indonesia
December 21, 2015
spacious room
big room, clean, friendly staff
the room is very comfy but the location is quite far from MTR station

HOW P.
Indonesia
December 21, 2015
spacious room
large room, cleanliness, friendly staff
the view from the room is very nice but the hotel location is quite far from MTR station

Ng K.
Singapore
December 21, 2015
best hotel in Hong Kong
location, transport convenient, best view

ng C.
Singapore
December 20, 2015
Excellent location and cozy hotel
Nic, cozy and good location
Really happy staying at this hotel. Staff really friendly and location really good