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Excellent 8.6
Based on 3215 reviews

Recent customer comments

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Excellent



based on 3215 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 9.0
  • Location 9.2
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 7.9
  • Food/Dining 8.0

NAM H.
Malaysia
June 10, 2014
excellent
excellent location,good services
awesome experiences

lee S.
Singapore
June 08, 2014
great stay with great service
good location, clean and good service
overall has been good

Chi W.
Macau
June 07, 2014
Good
Good
Good ,the hotel location is very good,so many shopping more & food court in there

khen L.
Malaysia
June 04, 2014
Centrally located to everything.
good location, good airconditioning and smoking rooms available.
The hotel was cold, aircondition works well despite the hot weather. the room was clean and provides extra drinking water on request.

Meina D.
Singapore
June 04, 2014
Pleasant stay, staff speaks good english and were!
Staff, cleanliness and cosy
Fantastic, Would go back again anytime. Price was value for money

LAM M.
Hong Kong
June 03, 2014
Centrally located in Mongkok. Easy access to MTR.
Convenient location. East accesss to MTR. Shopping Malls with good choices of food and entertainment
The hotel is centrally and conveniently located at the center of Mongkok. Very good location with easy access to MTR and other transportation. Room is generally new, clean, but a little small. Not much space left with 1 queen/king size bed in the middle. Staff is not very friendly nor helpful. I called desk service twice to figure out how to watch DVDs on TV and the 1st time they sent a housekeeping lady whom claimed she was new so she didnt know how to use it. Ok...then I called desk service the 2nd time and neither of the staff knew how to use it. The call kept passing around so eventually my husband figured it out himself so we just hung up the phone. Staff's English standard is really so so. But we really do not feel welcomed by the staff. There no smiles nor simply asking "How's your stay" when checking out. HK hotels are usually quite expensive but for the price paid (supposed 4 or 5 star grading?) there are much better ones out there. I recommend the East Hotel in Hong Kong Island.

Lam J.
Singapore
June 03, 2014
Excellent location with easy access to MTR
Easy access to MTR. Surrounded by shopping areas and good restaurants. Hotel staffs are polite and prompt actions taken to your feedback of their rooms.
Our stay was excellent with the places we planned to visit were all nearby. Most importantly, the MRT is co,located with the shopping mall and hotel which was very convenient for us. Popular restaurants and ladies market were within walking distance. Excellent location.

Jun G.
Singapore
June 03, 2014
Wonderful,will come back again..
Good location,attentive staff,comfortable room.
I love it..the large bathtub can relax after the whole day walking.great choice for us to stay at this hotel.dining,shopping all here.

emad H.
Egypt
June 03, 2014
All O.K.
Food , Service , Staff

Aloysius T.
Singapore
June 03, 2014
expectations not met
convenience, scent and comfort.
The stay was just okay, nothing fantastic and I did not experience personalised service. There was little personal touch, and the high price could only be attributed to its location and repute. The room amenities were only basic, and simple. The saving grace was the swimming pool, spa and gym. I travelled with an elderly and it was mostly adequate and nothing to shout about. I felt disappointed at first instance when I was promised a call once room was ready at 3pm. However we waited approximately from 145 pm to 330 pm without any calls whatsoever, and we were already exhausted by then.