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Excellent 8.6
Based on 3187 reviews

Recent customer comments

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Excellent



based on 3187 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 9.1
  • Location 9.2
  • Room Comfort/Standard 8.8
  • Staff Performance 8.8
  • Value for Money 7.9
  • Food/Dining 8.0

6.7 Juanni S.
Indonesia
May 30, 2013
Hotel located close to MTR and shopping area
Location, location and location
We were welcome with a bottle of champagne and a plate of chocolate, we really appreciated this effort to make us happy.The check-out very efficient, only 1 minute.

9 Wanting K.
Singapore
May 30, 2013
Excellent hotel, comfort stay
Convenient location, comfortable and clean room, good customer service

6.3 Darrel S.
Singapore
May 29, 2013
nice hotel but extremely disappointed
location, location and location
extremely disappointed with the check in process. as we arrived at 1pm. we were told that check in is at 3pm. no issues with that. we came back at 430pm and the room was still not ready!! room was only ready at 5pm. although, we were invited to the cafe for free drinks. which i believe it's their form of service recovery. this is still not acceptable. given the way the way things were handled. extremely disappointed as we had expected better and it's our first time staying here. we may not come back .

8.7 Roza S.
United States
May 29, 2013
Almost perfect!
Rooftop Pool, Comfortable Bed, Connected to a Mall
Our stay was almost perfect! We loved the rooftop pool and the connection to the mall. Nice selection of channels and private bathroom. Only bummers were: They were obviously booked to the max and stressed that we asked for two beds. I told them it was fine but after waiting 10 minutes, they told us they "upgraded us to a nicer room with a king bed". Except....it was just a normal room with double bed. Strange. Also, the Ming Court restaurant wouldn't let me have English tea with Dim Sum, kindof weird.

9.3 Dewanto P.
Indonesia
May 29, 2013
Everything is excelent
Room, nice staff, subway

6 POH H.
Malaysia
May 28, 2013
Hong Kong life
shopping and all under one roof

9 Raymond T.
Australia
May 28, 2013
Excellent stay right in the heart of Mong Kokg!
Location, city views, rooms

9.3 Chow H.
Singapore
May 27, 2013
Good Value. Friendly Staff who is willing to assis
Value / Friendly / Near Shopping malls

7.7 Jamie L.
Australia
May 27, 2013
I always stay here everytime I come to HK
centrally located, easy access to mtr, some rooms have nespresso coffee machines

6 Chiew S.
Malaysia
May 27, 2013
nice
centralized location, close to shopping area, nice dining
good