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Excellent 8.5
Based on 2025 reviews

Recent customer comments

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Excellent



based on 2025 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 7.0

Michelle A.
Singapore
November 08, 2015
Fanatic Customer Service
Fanatic Customer Service, Clean, Spacious, Modern Design Rooms
3 days, 4 nights

Robert W.
United States
November 01, 2015
Great little hotel near MTR
Location, free minibar, free wifi hotspot to carry around the city
We were prepared for our stay to be good, but the stay was great. If there's anything I would ding them on it would just be having a single working elevator, but that really only created a bottle neck during the busy part of the morning and it wasn't too bad even then. The best thing about this place was all of the little things they did that most hotels this size don't - big, modern TV's, free minibar and a free smartphone to use during your stay. Actually I didn't care for the smartphone itself as I always think hotel-provided phones are clunky and difficult to use, but it had a hotspot mode which enabled me to use my own phone with internet everywhere we went and that was awesome.

Andrea G.
Philippines
October 26, 2015
Small Hotel but Good
The staff was accommodating. The rooms were great. The location was excellent.
The location was very near the MTR. Although small hotel, the room sizes were just right. Although one of the elevators was under repair, the service elevator wasn't bad as substitute. The free smart phone was very good because it made communication real easy since we had 3 rooms for 6 people. Will definitely choose Madera again in the future.

Cheryl L.
Singapore
October 22, 2015
Value for money!
Location, Staff attitude, Comfort & cleanliness
The night view from the Horizonte Lounge is awesome!

LEE S.
Malaysia
October 18, 2015
cleanliness room and good location
good location, comfortable room, friendly staff

Koh S.
Malaysia
October 15, 2015
Value for money, right in the heart of Kowloon
Location - in the heart of Kowloon, it is very close to the Jordan MRT station

Boon L.
Singapore
October 12, 2015
Good place to stay
Distance : Food 1 min walk / MTR 3 mins walk/ Shopping 5 mins walk
Everything looks good, smooth check in & out, nice new rooms, soundproofing on average, but the shower system is on the downside and also their customer service skill needs improvement.

Stephen W.
United States
October 10, 2015
Safe Sanctuary
Location, Price, Response to service requests

Tiffany S.
Germany
September 29, 2015
Awesome rooms, great rooftop bar
Room, bar, location
We had a fantastic room (grand deluxe) with a bathtub in the middle of the room, high tech equipment, fancy decorations, a terasse and nice bed. We loved it! It was the best room we had during our trip. The rooftop bar is amazing and with happy hour you at least get two drinks and the price is bearable but you pay for the view and that is totally worth it! Only downer was the breakfast. You choose of 3 menus which are all ok but very average. They should improve this. Otherwise it is a super stylish and good value hotel and if we ever come back to hong Kong we will stay there again.

Dianne S.
New Zealand
September 27, 2015
Clean and comfortable
Friendly staff member, clean and comfortable room with all free usage of cellphone