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Excellent 8.5
Based on 2040 reviews

Recent customer comments

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Excellent



based on 2040 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 7.0

Fonie C.
Hong Kong
December 23, 2014
Worth
free mini bar per stay, free local phone and good services
excellent!

Elaine T.
Singapore
December 22, 2014
Comfy room with great amenities
Free m

Shimon L.
Israel
December 13, 2014
The staff were nor friendly.
location
Not nice. The staff is not nice. They are trying to get rid of you. Breakfast is not good.Room is very small and maintanence is not in good conditions.

Ka W.
Malaysia
December 13, 2014
Comfortable n satisfactory. Kind n helpful staff
Helpful staff n comfort room
Enjoy and quite convenient to travel around

Kanit N.
Thailand
December 10, 2014
Fantastic
location, professional, new

Bao N.
Singapore
December 10, 2014
My favorite hotel in HK
Location, good service, clean and comfortable
Great Stay. This is my N time staying here. Totally lost count on the number of times i have been here. Aside from the fabulous room and location, the hotel never fails to surprise me. This time round, the hotel provided us with a free phone which has unlimited data on the go and unlimited call back to our country. This is like totally the best deal. Hopefully when i go back again they will still have this service. Thank you Madera :)

Amelia L.
Singapore
December 08, 2014
Clean and nice with a good location
Location, Cleaniness and Friendly Staff
Very good experience with Madera. Location is very good. About 10 mins walk to the train station.

Chen Y.
Malaysia
December 08, 2014
Cosy & well designed, but some maintenance issues
Staff, cafe, rooms
Staff is excellent! Free first-use of minibar is much welcome (although could do with more mineral water). Little rooftop bar with 1-for-1 happy hour is awesome. Bit of drainage issue in shower, but manager was right away apologetic and promised to get it fixed. Friend's room has a sliding door slightly off-track, but not a big deal. Hope they can maintain the upkeep of this place in years to come.

Louis T.
United States
December 05, 2014
Good location but problematic with staff
location, newness and modern facilities
The stay was fine until the check-out. We were told by the phone operator that overseas call to the US was free. However, there was a misunderstanding. US calls from the wireless smart phone was free (we were unable to call the US from this phone, thus the reason to call the operator to find out if we can use the room phone--leading to the confusion when the operator assured us that call to the US was free, but only by using the smart phone--which was not mentioned or explained. Talk about the shock when we were checking out!) I did read about the hotel here and did not find anyone with this problem. Therefore, DO NOT use the room phone for the free international call. Only calls from the smart phone are free and good luck in getting through. (we did not succeed dialing around 6-8 times)

huey H.
Malaysia
November 28, 2014
Great location but disappointing breakfast
Clean hotel room, great location
It was average