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Excellent 8.5
Based on 2061 reviews

Recent customer comments

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based on 2061 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 7.0

Louis T. from United States
Stayed 2 nights in December 2014
Good location but problematic with staff
location, newness and modern facilities
The stay was fine until the check-out. We were told by the phone operator that overseas call to the US was free. However, there was a misunderstanding. US calls from the wireless smart phone was free (we were unable to call the US from this phone, thus the reason to call the operator to find out if we can use the room phone--leading to the confusion when the operator assured us that call to the US was free, but only by using the smart phone--which was not mentioned or explained. Talk about the shock when we were checking out!) I did read about the hotel here and did not find anyone with this problem. Therefore, DO NOT use the room phone for the free international call. Only calls from the smart phone are free and good luck in getting through. (we did not succeed dialing around 6-8 times)
Reviewed December 05, 2014

huey H. from Malaysia
Business travelers
Stayed 3 nights in September 2014
Great location but disappointing breakfast
Clean hotel room, great location
It was average
Reviewed November 28, 2014

Herton L. from Indonesia
Business travelers
Stayed 2 nights in March 2014
Decent Stay
Comfort room, classy room, friendly staff
Reviewed November 23, 2014

Thiam W. from Malaysia
Families with young children
Stayed one night in November 2014
Staff Guido and Vincent Excellent Service
Courteous, Helpful snd Friendly Staff
Clean, Good location and new hotel 2012...
Reviewed November 23, 2014

Lip W. from Singapore
Stayed 3 nights in November 2014
Short Hong Kong stay (3D, 2N)
Location, Free mobile phone (3G & local calls), cleanliness
Its location is ideal for any travellers. Just 10 minutes away from Tsim Sha Tsui & Mong Kok. You'll get the best for food & shopping experience without the need to taking MTR. And journey to causeway bay & central isn't that far with MTR (15mins). The room is modern and clean. We are surprise to know its bar are free for the first round. And each room comes with a handy phone(literally a mobile phone) with 3G and local/internation call. It worked well except for tethering.
Reviewed November 22, 2014

Phung T. from Australia
Solo travelers
Stayed 6 nights in March 2014
Location was great, staff was friendly and room were nice and clean
My stay at this hotel was fantastic. Staff was nice, I have booked a double room but they were able to upgrade me to a twins room which are extremely BIG. I love this hotel will definitely come back again.
Reviewed November 21, 2014

Jean B. from Switzerland
Solo travelers
Stayed one night in November 2014
Special experience!
Technology, location, art gallery
I absolutely looooved the art gallery on the ground floor, the free-to-use smartphone with integrated city guide, and the book with the history of the neighborhood and the hotel!! All made it for a very special experience!
Reviewed November 19, 2014

Yvonne S. from Singapore
Families with young children
Stayed 3 nights in November 2014
Great place to stay in Hong Kong
Great location, clean and spacious room, free wifi in room
Reviewed November 15, 2014

chia-hsun L. from Taiwan
Stayed one night in September 2014
good location :)
location& room & gallery
Reviewed November 09, 2014

Chia-Yuan H. from Taiwan
Solo travelers
Stayed 2 nights in December 2013
Comfortable, Good service, Clean
Reviewed November 07, 2014