Back to hotel info

Excellent 8.5
Based on 2063 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2063 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 7.0
Sort by

Bruce L.
United States
June 25, 2016
Best choice in the Jordan area
I have not heard of this hotel previously but I am glad I had tried it. I stayed at several different hotels on this trip. Madera was, overall wise, the best one. The hotel is conveniently located, very close to the Jordan MTR. Trust me, this is very important on hot and/or rainy days. Of course, the hotel staff are all friendly. Jordan is also a good area for experiencing local Hong Kong food with fewer tourist traps. Its roof top lounge has a nice view. I highly recommend this hotel to those who don't need a swimming pool.

BAN C.
Singapore
June 25, 2016
Well Support for Travellers
This boutique hotel has a gallery on the ground floor exhibiting lifestyles of Hong Kong from 1940s to 1970s - Bruce Lee posters, mahjong tables, metallic double-decker beds, biscuit tins, old style telephone booth, etc. - bringing visitors on a nostalgic journey down memory lane. It also has a comprehensive gym with retro pics of body-builders. The greatest surprise is the deluxe room (which could be rather small still) offers traveller a free handphone which comes with data plan for internet surfing as well as making free local and international calls (certain regions only). And one serving of a series of canned drinks and snacks was free for the period of stay - amazing! The reception staff were friendly and could provide assistance in both English and Mandarin. However, room service came at rather random hours to clean the room (when I returned around 12 noon after breakfast, my room was yet to be clean - and the moment I settled in, room service knocked on the doors). Also the jaccuzi function of the bath tub failed to work and weighing scale in the room was off calibration. Lighting in the room can be rather dim. Overall pleasant experience at this cozy hotel.

Benson N.
Singapore
June 23, 2016
Poor Cleanliness & Limited Staff knowledge
We stayed from 19/6 till 22/6 (3 nights). When we checked in, we were allocated to a room (cannot remember the room number) which has strong urine smell in the toilet. Obviously, the toilet has not been cleaned and maintained properly. The front office and house keeping staff have came to inspect and they agreed that there is a very strong urine smell. To the kindness of the front office staff, we were relocated to room 2301. Another incident which I need to feedback is the limited knowledge of the front office staff. I have bought an item which is quite bulky and heavy. I have decided to get DHL to send the item by courier back to my home country. I seek the help from the front desk but nobody knew how to handle this. I was deeply disappointed with the service.

Shawn G.
Singapore
June 19, 2016
Good location
Good location and value for $

JULIE G.
Singapore
June 09, 2016
Nice and clean
Superb nice and wonderful hotel. wifi is provided.

dox A.
Taiwan
June 08, 2016
good
good

Soo N.
Singapore
June 06, 2016
Perfect stay
Room and service was excellent. They had free minibar, handy phone which had wifi and a bathtub ( which is rare for HK hotels)

Roger N.
Singapore
May 30, 2016
Unexpectedly spacious for HK
Deluxe room number 2005, much bigger than expected. And in a hotel that looks newish. On a quiet street just off the thoroughfare of Jordan Road and a few minutes' walk from Jordan MTR. Very friendly service. Highly recommended.

Thanachai T.
Thailand
May 29, 2016
Good location with great service
It's located near Jordan Station. Staffs are great and full of service mind.

Enhui Y.
Singapore
May 26, 2016
Nice hotel
Hi guys, the hotel is new, clean and covinent, just remind those who are smoker, this hotel is strictly non- smoking hotel. :)