Back to hotel info

Excellent 8.5
Based on 2436 reviews

Verified traveler reviews

Filter by traveler type

based on 2436 reviews
  • Cleanliness 8.6
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for money 7.9
  • Food/Dining 7.9
Sort by

September 16, 2014
nice hotel
location is good, service, room is nice

Ma D.
September 15, 2014
The bed is not that comfortable for 2 persons.
location, cleanliness & pleasing staff
The room s temperature is not too comfortable. The temp was 28. The bed is not suited for 2 persons. The buffet at the Club floor is not too exciting like the Marco Polo gateway.

David R.
United Kingdom
September 14, 2014
For easy access to Brand shopping
Location, view, bed
Arrival at check in is difficult with 6 steps down from street level. The few staff on duty are hailing cabs for guests - do it yourself for the bags. Check in can be very slow with only a few counters available and it seemed as if half the hotel were checking in/out at the same time. There are then 6 steps back up again to the elevators. 3 elevators for the hotel mean at peak times a lengthy wait. Meal times are very noisy as the decor of the restaurant seems to reflect the noise from the children enjoying themselves. The room layout is most odd with the suitcase stand in a completely different room to the wardrobe and drawer area - which are in the same room as the wash basin. I think in the last refurbishment - someone made a wrong decision. All things considered I will not go back.

Eric R.
United States
September 13, 2014
Great Hotel
Location, Quality, Room

September 11, 2014
location is great. everything else is just ok
location, location, location

Takernglap K.
September 11, 2014
Convenience for business and tourist
Convenience for everything for travellers
I stayed in this hotel for several times. It's convenience for you to go to HKCEC, find good restaurant, shopping for brands and etc. The hotel itself very clean with big bedroom and bahtroom. The mattress also comfortable. Their excellent service always make us feel good when enter the hotel for check-in. If you are travel to Hong Kong, this hotel will ensure that you are in Hong Kong and will not miss any good experience in Hong Kong.

george C.
September 11, 2014
Very good
Nice place
My family

Emerson L.
September 10, 2014
Shopping Center Hotel
Location, Location and Location

Montarat K.
September 10, 2014
Great location
Location price comfortable beds

Antero S.
September 09, 2014
Shopping Spree
Great location, good staff and get the club rooms
Very convenient and comfortable.