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Excellent 8.5
Based on 2435 reviews

Recent customer comments

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based on 2435 reviews
  • Cleanliness 8.6
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for money 7.9
  • Food/Dining 7.9
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matukorn P.
August 01, 2013
excellent location in the heart of city
location, connect to shopping mall, ocean view
very pleasant to stay for 2 nights. Location is the best choice of stay. Room is clean and staff are nice and friendly. Things to complain: Room was ready to get in at 4 o clock and Asian breakfast served in room is really awful.

Gina S.
August 01, 2013
centrally located, attentive staff, very nice rooms!
Would want to go back to this hotel againand again. when in hongkong I always stay here

Apisit E.
July 31, 2013
I spend a really good time there.
Shopping area, Good food area, Transportation easily.
Every thing's OK. Just only cloudy people in Lobby almost all day.

Peter C.
July 31, 2013
Very much satisfied!
Location, Reasonably priced and Clean
They stay was great. The staff were great. Good value for money.

July 31, 2013
in Hong Kong for tourism, we spent nice time
International hotel with attentive staff, and well located
very nice stay in a very nice hotel, well located. Staff very attentive

Rodel A.
July 31, 2013
Staff, service, food
Very comforting..... The staff were really great... It is the very good service that tops it all

Dr S.
United States
July 30, 2013
Outdated & Very Overprized hotel w poor service!!!
None other than being Near Luxury goods shopping on Canton Road
Terrible!! The Marco Polo HongKong Hotel is outdated and has very poor service. My colleague had to wait more than an hour for the room and by almost 3pm, we had to give up and leave to attend a meeting before returning in the early evening to get the room! Meanwhile the front desk receptionist (with bad attitude) told me that my room was going to be ready in a few minutes... but it turned out not to be true at all... Eventually after almost an hour and a lot of complaining, she finally grudgingly said she will get me a room on the executive floor. I had to get to the 17th floor and climb two flights of stairs to the 18th floor to reach the small smoky room!! The small shower stall had weak water supply and the hot water was almost impossible to adjust! The décor was outdated and the carpet was old. This is not a 5 star hotel at all! It looks and feels like an outdated 3 star hotel!(I have travelled around Asia practically every few weeks over the past years and stayed in many a hotel... but this one really takes the cake as a very expensive and outdated hotel with poor/rude service). ON a side note, the other Marco Polo called the Prince on the same street (there are 3 Marco Polo hotels on Canton Street) is very much better in terms of décor and service! Definitely very very poor value and not recommended!

Ferry S.
July 30, 2013
tsim tsa tsui good area to stay for shopping
in a shopping mall
you can find everything from shopping to good food as soon as you step out of your hotel lobby

Maria H.
July 27, 2013
The best hotel in tsim sat tui area!
Good location, comfortable rooms, friendly staff
Had a comfortable stay because it is connected to shopping malls. We were also upgraded to a bigger room which made our stay better. We were also given a 4pm late checkout privelege which is good because our flight was late in the evening.

Christine B.
July 27, 2013
Very practical & comfortable
Location, efficiency, comfort
We always look forward to our stays at the Marco Polo Hotels in Tsim Sha Tsui. Although there are no extra frills to our bookings, they are consistent in catering to our needs every time. The rooms are always comfortable, clean, and well equipped. Best of all is its location... it is central to all the shopping that any tourist would ever need, close to all kinds of transportation, and it has great access to the Hong Kong Harbor's view. We never need to look elsewhere for a place to stay in HK.