Back to hotel info

Very good 7.4
Based on 4064 reviews

Recent customer comments

Filter by traveler type
Very good



based on 4064 reviews
  • Cleanliness 7.4
  • Facilities 6.9
  • Location 8.5
  • Room Comfort/Standard 7.3
  • Service 7.3
  • Value for money 7.2
  • Food/Dining 6.6

Cindy W.
Singapore
June 21, 2014
Convenient,environment run-down and high traffic
Landry shops and convenient stores are within reach. Cheap source of food and nice dim-sum nearby.
Stayed for 5 days but there is no initiative in getting bedsheets changed. Shower head was spoilt but not repaired. Toiletries changed but not properly placed and looked untidy on the counter. Some other hotel staff would arrange stuff neatly but my things were left in the original state which meant that tables and counters were not cleaned. There is no basic beverage given except for 2 packets of tea. staff members do not greet or smile at guests and some counter staff members sighed often. There are 2 different incidents where I have extreme reactions to it. Counter staff member, Derrick Law, caused me to feel negative towards the hotel. A mere request to do online booking got the following: 1. Are you the hotel guest? 2. There is wifi in the room, you can do it onyour own. 3. Oh, you need us to do then you need to pay 10HKD for printing of a copy of confirmation. 4. When I questioned him, he said, "The hotel must be compensated as some guests may request for printing of 10 - 20 copies of documents." He was arrogant and spoke with detest towards us. There is no single moment of being courteous while speaking. On the contrary, Mr Daniel Chiu, another counter staff member, helped us willingly and smiled courteously. He completed our requests with no question asked and were very well-mannered and spoke politely to us throughout. There is no sign of stress, unlike in other colleagues. He is definitely a great staff member who should be commended by us and the hotel management. I would like to see this done to further encourage him and others to offer the best service. Thank you very much.

Mee C.
Malaysia
June 21, 2014
good location and close with mrt station
location, transport, dinning
this hotel very closed with mrt station, just walk 5 minute then will be reach the mrt station. and near by this hotel have many restaurant, you can try some local food.

Teow P.
Singapore
June 20, 2014
Pleasant stay with friendly staff
Location, clean and overall good service
It was a very pleasant stay, and best part was the location. I am very satisfied with the room. I spent 8 nights in the room, and it was tidied and cleaned every day without fail, with mineral water and tea packs topped up.

Gondo H.
Indonesia
June 20, 2014
good.
good best location..

Yvonne S.
Singapore
June 18, 2014
Pleasant Stay
Location, Value for Money, Cleanliness
Stay was good as the hotel is centrally located with public transport easily accessible.

Jimmy L.
United States
June 18, 2014
Good
Location, easy airport access, close to shopping
Satisfied but the rooms. Are a bit small

Woon C.
Hong Kong
June 18, 2014
Good
Rm Too small, staff not very well, clean

Chu M.
Malaysia
June 16, 2014
not worth the money you py
hardly squeeze out even one best thing about this hotel
will not stay at this hotel again simply because there are lot more nicer hotel out there? why would someone pay for a so-so hotel where they can get a better one?

Belinda Q.
Singapore
June 16, 2014
Would stay agin
Close to transport and shopping areas, nice staff

John Y.
Australia
June 15, 2014
Closed to shops and restaurants
None
The internet speed needs to improve.