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Above average 5.7
Based on 632 reviews

Recent customer comments

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Above average



based on 632 reviews
  • Hotel Condition/Cleanliness 5.7
  • Facilities 3.2
  • Location 5.7
  • Room Comfort/Standard 5.9
  • Service 5.6
  • Value for Money 5.9
  • Food/Dining 5.3

Sean R.
Australia
January 06, 2012
Don't be fooled by the pictures
Australian TV channels aswell as the usual CNN news for those of us limited to English
Room looks to have been poorly built with visible evidence of plumbing leaks and corrosion in bathroom staining adjacent walls and blistering paint on room ceiling. Years of makeshift repairs also apparent. Sound insulation very poor, although area is quiet so only an issue if other guests are noisy. Bedroom was tiny while bathroom was unecessarily large. No room for storage of clothes outside suitcase. The wait for lifts was long even for a full hotel, and when they came they were crowded to a degree reminiscent of japanese peak hour trains. Food options were limited with a food court in the complex the only real option, with most meal options sold out by 8pm and closing at 10 (too early for HK). Staff generally tried to be helpful but clearly overrun with guest numbers. Overall very basic hotel experience lacking the polish usually associated with HK hotels.

Shum M.
Hong Kong
January 05, 2012
very dirty room!
I cannot think of any good things about this so-called hotel
My experience in this hotel can be concluded in one word "TERRIBLE"! The room is tidy (on 29/F) and very dirty. I can see used match on the floor, towels were dirty, shampoo and body wash is a all in one product which is very smelly and obviously 3rd class product. No view from my room at all, no hotel service even if you asked for it, my room key didn't work initially and i had to wait for 15-20 just outside my room for the lady to come up. Too noise everywhere in the hotel, such as restuarant and lobby. Bad staff attitude, it is standard to have no smile on their faces but you should also be prepared if they raised up their voices when answering your questions.

Nikki S.
Indonesia
January 05, 2012
Cheap Average Room in Hongkong
Cheaper Option to stay in Hongkong
We did not have much choice because there were not many rooms available in Hongkong for New Year. The rate was quite cheap compared to other hotel in Hongkong. Good if you want to spend a lot of time in Disneyland and not in the hotel. Its located within industrial area, so lots of noise from trucks.

shiu W.
Hong Kong
January 04, 2012
room are clean
noisey with port loading area infront of the hotel
so many tourist from main land china which down greade the hotel itself but however the hotel is design to be a cheap stay for people from china

Lu K.
Malaysia
December 26, 2011
away from city
a large space of room
i m staying this hotel with my girlfriend, we take a taxi from central,hk to this hotel at tsing yi. i like tsing yi tis place. but i don like tis hotel.because the service here is not good. when i n my gf reach there, there is no body to help us take luggage from the taxi even to the room. i only see 1 person is working on the lobby or the reception. the room here is big. i like the toilet because the space is very big n nice. but the furniture is a bit old d. the transport here is ok,they have a mini bus to take u to the tsing yi mtr.

Wai C.
Hong Kong
December 19, 2011
Don't expect this is a hotel!!!
None
The room condition was very bad. I am a hotelier and i never see a hotel room can be like that terrible. The wall in the room like a patchwork clothing. The floor was very dirty. The airconditioning was very noisy during my stay.

Mike F.
United States
December 14, 2011
Bedding Were Dirty and Smelled of an Awful Odor
Bathroom was large.
Bedding were dirty and bathroom stinks. The smell could have came from the toilet not flush completely. Staff was not friendly and really didn't want to answer any questions. No restaurants or stores near by.

Law S.
Hong Kong
December 06, 2011
nice view if you are in the river view side
nice view on river side
the hotel itself is ok, the size of room is ok in h.k. i think, the bed is confortable with everything u need in hotel. it takes 5-10 mins by minibus to the closest tsing yi station or kwai fong station which is quite inconvenience unless you know h.k. very well. this is not recommend for traveler who are travelling h.k. the first time. however, if you can stay at the river side, you will get a pretty good view of the central.

elaine C.
United Kingdom
December 06, 2011
An okay stay
Easy to reach the MTR
The amenities were fine but being surrounded by tour groups was not. We wee disturbed in our room every day by people hammering on the door or ringing the bell - not looking for us of course. It was noisy with them hollering down the corridors - perhaps a reminder that one does not shout the length of a hotel corridor might be issued! Our first room had a whistling aircon so we changed. Our second room had a serious water leak through the ceiling. Net curtains at the windows would have been appreciated so that we could have daylight and privacy.

Heong Y.
Singapore
December 03, 2011
Great service but congested
Convenient and good service
The location relatively convenient with its feeder bus service to the MTR station. First thought was where to go if you have some time to kill and hungry for a bite. The surprise find is the presence of eateries and shops at small shopping mall in the basement. The biggest setback is the over crowding of its facilities with hosting of tour groups.