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2015
Excellent 8.1
Based on 3280 reviews

Recent customer comments

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Excellent



based on 3280 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.8
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 7.9
  • Food/Dining 7.1

Felicia H.
Singapore
July 09, 2016
There is room for improvement
Generally everything is good enough. Got a free upgrade to junior suite from a smart room so unable to compare the size of room to standard room of course. Furniture is old, cabinets produce squeaking sounds, the TV in the living room is of very poor picture quality. Personally I prefer well lighted rooms so it is kind of gloomy to my liking. Breakfast is fair, relatively small spread. For those who dislike sharing tables (part of HK culture) may not like this idea especially during busy hours, you might have to sit with other people at the round table.

James C.
Indonesia
July 08, 2016
Very nice hotel
Clean, luxury hotel that is very near shopping outlets. Good location and friendly staff.

Paul G.
Singapore
July 08, 2016
Good value
Good

Janet D.
New Zealand
July 06, 2016
Fantastic room, excellent staff
We were 2 friends travelling together. Our room wasn't ready for our very early arrival, as expected, but the receptionist could see we were very jetlagged so offered us another room, an upgrade to a very nice suite! Staff were very helpful throughout our stay. Breakfast was very good. Had dinner in the restaurant but the service there wasn't as good and had a long wait till order was taken and then till any food arrived.

Melville H.
Indonesia
July 06, 2016
Nice Place, good location
the location strategic, near station. the room also clean. will back here again.

PAMELA M.
Philippines
July 05, 2016
Cozy room
The room size was big considering the usual room size in HK. Staff were friendly and accommodating.

PAMELA M.
Philippines
July 05, 2016
Good stay.
All amenities was good including the mobile phone that was provided in the smart room. However, a swimming pool shoul be available so as to complete the amenities.

PAMELA M.
Philippines
July 05, 2016
Good stay.
The stay was good but the dining area is small considering the big number of guests staying at the hotel.

PAMELA M.
Philippines
July 05, 2016
Great stay.
We were thankful because we were upgraded to a smart king room instead of the smart queen room. They have a big & nice bathroom. The bed was excellent. The staff was very helpful & courteous.

Mona A.
Mongolia
July 05, 2016
great location with attentive staffs, but poor hygiene with tired rooms.
book an expensive room rather than a regular one. Water pressure is good for a hot shower. Attentive staffs & great location. Just don't expect much. When have a good price (promotion) it's worth staying. BTW the hygiene level could be improved.