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2015
Excellent 8.1
Based on 3328 reviews

Recent customer comments

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Excellent



based on 3328 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.7
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 7.9
  • Food/Dining 7.1
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Alison C.
Singapore
October 25, 2015
Best location with good service
Location, service and Overall cleanliness
This was my 3rd time staying this hotel. So far the experience and expectations was good. Had tried some others hotel but this was one of the better ones I tried some far. Not sure why but each time I came here, I got to stay at the lower wings (the lift near to the jewellery shop) Do noticed there are 2 different wings of the buildings. For the rooms, without a doubt,it was spacious. The staff including the housekeeper were very professional and polite. The location was very convenient, no complaints on that. My family and I felt welcomed. Honestly,since this was my 3rd visit, personally I felt perhaps Nathan should consider upgrading/renovate the lower wings of the building which I mentioned. For example; the hotel's room walls which my family and I stayed, it looked slightly run ran down. Toliet tiles on the walls is slightly dirty with stubborn stained and the flush was not strong to flush it throughly. It was rather frustrating especially when there's nothing much we can do with the flush issue. Hopefully the hotel will consider on the points highlighted. Overall image still have to be above par in this high competitive industry. Breakfast was ok, choices are quite limited not to mentioned food ran out very fast and the refill were slightly slow ( shortage of staff i supposed) Noticed the guest are mainly from mainland (Due to public holiday) the hotel needs to get more staff especially peak season to handle the crowd. Overall breakfast not very fantastic but is not terrible.

Engelbert B.
India
October 24, 2015
Pleasant Stay
Cleanliness. Location and Spacious rooms
It was lovely

Roman T.
United States
October 23, 2015
Excellent value!
Breakfast buffet included, location, cleanliness
Great! Hard to beat for value

Tay A.
Singapore
October 22, 2015
Nice service
Location, service and value for money
Pleasant. Upgraded to premium room when staff realised it was a birthday trip.

chatdanai J.
Thailand
October 21, 2015
Chatdanai
Location
Agoda

Lay S.
Singapore
October 19, 2015
Shower area drainage horribly choked.
Good bell service
Shower area is in bathtub. Bathtub drainage horribly choked. Bathe with legs soaked in dirty water backflow from outlet of bathtub. End up legs being itchy and rashes.

Richard J.
Canada
October 18, 2015
Best overall
the helpful staff, combination of included breakfast, wifi, cellphone great value for money

Rungtip T.
Thailand
October 18, 2015
Room quite big also large size bed.
1. Room is bigger than other hotels. 2. Free wifi and handy smart phone. 3. Free breakfast.
Good location larger room which full function felling different than stay in other hotel in Hong Kong. Staff freindly. Free wifi & handy smarter phone which breakfast included.

James S.
United Kingdom
October 17, 2015
Excellent in every way
Staff, Room, Location
This was the second time we have stayed at this Hotel and on both occasions we were not disappointed. Would stay here in future should we visit Hong Kong.

Yin W.
Singapore
October 13, 2015
No regret.
The newly renovated room is clean, comfortable. The staff are polite and helpful. Location is ideal, near to eateries and shopping facilities.
GOOD. Will go back again.