arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
All reviews (3407)

Business travelers (648)

Couples (964)

Solo travelers (504)

Families with young children (864)

Families with older children (275)

Groups (152)

Excellent
8.2
based on 3407 reviews
Hotel Condition/Cleanliness
8.7
Facilities
8.2
Location
8.6
Room Comfort/Standard
8.4
Staff Performance
8.3
Value for Money
7.7
Food/Dining
7.5

6.7 woraphot R.
Thailand
November 06, 2015
Good location
Good location

7.3 Peter H.
Australia
October 22, 2015
Unsatifactory
Hotel is good, food is excellent from previous stays
This is a good hotel but do not try to change bookings or expect to get any sense out of the hotel management, they make feel like you a are an idiot not trying to book into a world class hotel.

10 pornthap W.
Thailand
May 09, 2016
very good hotel
very good hotel

9.3 mr W.
United Kingdom
October 24, 2015
impressed,content
location,peaceful,attached to citymall
I arrived at the hotel very late due to a delayed flight,was picked up by the hotel shuttle bus @ 11.45pm by a very nice and helpful driver,on arrival at hotel reception registering was very quick,and without asking was offered the room until 2-3pm,very acceptable.My room did not disappoint,the only negative for me was the rather high prices of the food,especially breakfast,but there are many places to eat at Citymall and that is what i did,Citymall is so very handy,with all the leading brand names,for me i did not find a bargain. All in all a good experience,and would i stay again,Yes i would!!!

7.3 Lei H.
Singapore
October 18, 2015
Honeymoon trip
The location is near to many outlet shopping centre (Citygate Mall), the location is accessible via MTR and near to airport.
As I booked under the premier room type, the service provided by the staff when checking in was friendly.

9 Tay C.
Malaysia
January 13, 2016
Good and nice hotal
Good location
Very comfortable

7.3 PATAMAPORN S.
Thailand
October 16, 2015
We didn't get the rooms we booked
1) location 2) BF
We booked a connecting room, 2 rooms, around 3 weeks before check in. We travelled with young children so we alway request a connecting room but when we check in around 2 pm the connecting room is not available. The rooms we got aren't next to each other. We feel very disappointed since we booked 3 weeks in advance and also extra high rate. Second thing is we found one black hair on a towel! , beside these the BF is good.

10 jose N.
Portugal
October 15, 2015
perfect for asiaworld
location food shopping
room is perfect location for shopping near airport tv / bathroom / breakfast go without hesitation

8.3 Christopher H.
United States of America
October 15, 2015
Convenient airport location
location, gym , price
I would stay again

7.3 agung K.
Indonesia
October 15, 2015
Very comfort
Wifi, shopping arcade, near airport