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Excellent 8.2
Based on 3469 reviews

Recent customer comments

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based on 3469 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

Ping L.
November 05, 2015
must be some flee or bug in the bed
location location location
very bad! all three of us found red spots on the skin after room clean....must be some flee or bug in the bed

Ernestine C.
November 05, 2015
Just Perfect!
Clean, affordable, good location
We will definitely go back to Novotel Citygate in our future stay in HK. We had a good view, very clean room at a very reasonable price. Thank you to the staff of Novotel Citygate for our perfect stay.

November 04, 2015
Great Location and Impressive Room
Location, great service, beside City gate mall

Hong T.
November 03, 2015
Good service, room cleanliness & standard
Good service, room cleanliness & standard
Good service, room cleanliness & standard. Near to airport

Rashmi S.
November 02, 2015
Shame, NO free Wifi in room. Have to pay HKdollars
Good Location, close to airport
Had to pay 800 HKdollars in deposit even when room was fully prepaid. Unacceptable practice. The staff will not give the charged amounts' copy. Very annoying and unnecessary when room is prepaid. No free wifi in the room. have to pay 40 HKdollars for one hour. Shame, even small hotels and cafés provide free wifi to its guests. We paid almost 190 US dollars for the room and no free wifi in room. Have to go to lobby and have access to 20 minutes free wifi only. Really a shame for a 4 star hotel to have this practice. NO breakfast included either. Free Shuttle bus to airport is very good service. We will not recommend this hotel with these important shirt comings

Marie Y.
November 01, 2015
Very satistified
Location was great , friendly staff , and very honest housekeeping
It was a great experience, they staff you friendly and kudos for the housekeeping very honest

Hong Kong
October 31, 2015
Comfortable accommodation
Soft bed, quiet and nice view

October 31, 2015
Near to Airport
1)Shopping at Citygate 2)Lantau Island & 10min to airport
Shopping & near to airport,Expo

Robert L.
United States
October 31, 2015
Very accessible
Close to he airport and disney.
Very good. Free shuttle to the airport.

Michael F.
United States
October 29, 2015
Great hotel in a great location
location, staff and quality of the hotel
My wife and I really enjoyed the night we spent in this hotel with a great view, room and comfortable bed. The staff was excellent and check in was a little cumbersome and you have to pay for internet but overall we really enjoyed our stay. One note is that they give you "free" WiFi for two hours in the lobby during your stay.