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Excellent 8.2
Based on 3497 reviews

Recent customer comments

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based on 3497 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.7
  • Food/Dining 7.5
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November 24, 2015
Room size/ Big bed/ Beside a mall
Everything is fine accept not much choice of food for muslim traveller. No free wifi. Staff need more training in customer service. Overall my stay is ok.

November 24, 2015
Good if you are visiting disneyland and Ngong Ping
Convenience, free shuttle, cleanliness
Was on a 5 days tour to Hong Kong and we checked in to this hotel for the last 2 nights. It was located in a shopping mall so supermarket (at basement), MTR (right outside the hotel), cinema (inside shopping mall), food court (inside shopping mall) all readily available. There was no interconnecting rooms but was given 2 rooms nearby at a non-smoking floor. There was no porter in sight to help you with the luggages so you will have to do it yourself. Room has a seperate shower and wc area so abit troublesome. There was also not much hanging hooks in the shower area so was quite inconvenient. Other than that, room was clean and comes with a expresso machine and 3 capsules. Best thing is the hotel provides a free shuttle to the airport so checking out of the last day was a breeze. It's on a 15mins interval and the bus leaves quite punctually. Takes only 5 mins to the airport. Will stay here again if I do intend to visit Ngong Ping or Disneyland.

Karen Y.
November 24, 2015
Excellent hotel
Excellent location, service and room

Bryan P.
November 22, 2015
Convenient for a day of shopping at Citygate
Comfort, location and shuttle service to Airport
Its location made my shopping experience at CityGate a relaxing one. Also, its free shuttle service made my one-day stay at the hotel a smooth transition before I moved to Tsim Sha Tsui the next day. Will definitely stay again.

Catherine A.
November 22, 2015
Location, food, amenities such as complimentary airport transfer
Fantastic, though the staff (premium floor staff at 21st) can certainly improve their customer service to be more authentic than a routine to them

James Q.
November 21, 2015
Really good airport hotel
Location from the airport, connected to a shopping centre
It was a short yet comfortable stay. We're happy and definitely we'll book again if we're going to Hongkong.

November 17, 2015
Novotel Citygate, worth staying for everyones.
1) Location, 2) Hotel condition/Cleanliness, 3) Good food
Although I listed out the three best thing about Novotel Citygate HK, but there is one thing I am seriously commented to the hotel management MUST upgrade it - Yes, its the toilet, now most hotel's toilet are with the in-toilet washing pipe, but Novotel Citygate still do not have it, it's really a pity. Convenience for the guests is so important, I am sure female guests would agree this.

Wei N.
November 17, 2015
Best hotel near to Disneyland
Great nearby facilities such as food, transport. Near to Disneyland and great shopping selections.
Kids have fun as it is near to Disneyland and plenty suitable food.

Lilia A.
November 16, 2015
very clean! Staff are very accomodating! Accessible!
i felt more comfortable during out stay at novotel. My family loves it!

Ivan I.
November 16, 2015
Very good hotel in HongKong
Shuttle bus, room size and services
Free shuttle bus in between Hotel and Airport may us very convenient. Room is clean and bigger than expected. Front desk and the other services are very good. We can leave our luggages at the front desk and go for the shopping and food then take the shuttle bus to Airport after check out. While stay in hotel, we can take the subway to the heart of the city and the cost and time need more than the hotel in the city.