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Excellent 8.2
Based on 3467 reviews

Recent customer comments

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based on 3467 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

choo E.
September 16, 2015
Best location
Located in the heart of outlets shopping mall. Transferred to airport is convenient and 5ook only about 10 mins . Hotel room is clean n comfortable.
Great. Staff at the counter service was not that friendly though. But it was compensated by the most helpful airport transferred bus driver. He took his initiative to walk into the lobby to help get our luggages and also helped at the airport. Thumb up to him. Great service!

Muzdalifah H.
September 15, 2015
Best accommodation for work & play
1) good location, 2) very clean, 3) hotel staff is always helpful
It was fabulous! As the hotel is strategically located (near MTR, shopping & dining) & the hotel staff is very accommodating to guests' needs. Will definitely come back here whenever I'm in HK. 😉

Conrado C.
September 15, 2015
Great stay
Near airport & HK Disneyland, connected to Citygate mall and far from the city crowd.
Enjoyed our stay and will surely come back here again.

Portia D.
September 15, 2015
Strategic location
Location and value for money
Comfortable and convenient location for various attractions in HK.

September 12, 2015
Exciting place to stay!
Cleanliness, Location, Comfort of room
Absolutely fantastic. One of the best five star hotels i've ever stayed in. Highly recommended.

South Korea
September 11, 2015
Fair enough
Location. Easy to access from Airport
Good and will like to stay again

Mary C.
September 11, 2015
4-star Hotel???? No way!
One day before our flight (SG -HK) we requested the hotel concierge if we can check-in early coz our flight will reach HK 12midnight. The lady told us shouldn't be a problem.. So, We reached the hotel an hour past midnight (SG-HK) feeling very exhausted with a kiddo & elderly. I quickly approach the front desk. I was informed that we are unable to check-in coz our booking starts the nextday & the check-in time is 2pm. I told him we already requested for early check-in & hotel concierge guaranteed us that should be ok. To cut the story short we waited at Hotel Lobby wonder how Novotel trained their staff??? .

George H.
September 09, 2015
Great layover hotel
Location beside Citygate mall (an outlet mall), Modern facilities, Value
All was great! Only complain is free wifi was only in the lobby. Had to pay when in the room.

Mark S.
September 09, 2015
Pleasant Stay
Convenient to Airport and Expo

Shiu W.
Hong Kong
September 08, 2015
Location, location, location
Good stay